Apprentice - Call Centre Quality

Verisure; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative global company is seeking ambitious individuals to join their call centre quality control team in Newcastle. This exciting opportunity offers a competitive apprentice salary, career growth, and invaluable skills development. You'll be responsible for maintaining high-quality standards by listening to calls, reporting concerns, and ensuring customer experience excellence. With a supportive team environment and fantastic perks, including early finishes on Fridays and comprehensive medical insurance, this role is perfect for those looking to kickstart their careers and grow within a thriving organization. Don't miss this chance to be part of a rewarding journey!

Benefits

Competitive apprentice salary

Fantastic work culture

Early finish every Friday

Annual discount through Perkbox

Convenient transportation options

Comprehensive Bupa medical insurance

Solid pension plan

Generous holiday allowances

Employee alarm discount program

Qualifications

• Proficient in English communication and maintaining high-quality standards.
• Meticulous attention to detail to ensure quality in every call.

Responsibilities

• Listen to calls and ensure quality standards are maintained.
• Report concerns and make informed decisions on issues.

Skills

English communication

Attention to detail

Ambition

Tools

Dialler supervisor tool

Job description

Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne!

Role type: Permanent, 37.5 hours a week

Salary: Above government minimum wage + unlimited earning potential through uncapped commissions based on performance!

Are you a canny individual looking for an exciting and rewarding career opportunity right here in Newcastle? Do you want to be a part of a global company that not only offers career growth but also values your personal development? Look no further, because Verisure has the perfect opportunity for you!

We are Verisure, the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. Our commitment to ensuring everyone's safety and security as a basic human right has struck a chord with over 4 million customers and a family of 18,000+ employees worldwide.

Our journey of growth is gathering pace, and we are on the lookout for young talents to join us on this journey of growth. As an apprentice in our Acquisition and Operational Excellence department, you will not only earn a competitive salary but also gain invaluable skills and experiences that will set you up for success.

Here are some of the things you will be doing:

• Listening to calls made by our Contact Centre using our dialler supervisor tool.
• Identifying and reporting any concerns through an automated survey.
• Making informed decisions on what issues to flag, every time.
• Actively ensuring that quality is maintained in every call.
• Reaching out to potential customers to understand their experience from start to finish and addressing their concerns.

Now, let us talk about the perks of being a part of our call centre quality control team:

• Competitive apprentice salary
• A fantastic work culture and a supportive team environment
• Enjoy an early finish every Friday
• Access to an annual discount through Perkbox
• Convenient transportation options with regular buses and a cycle-to-work scheme
• Comprehensive Bupa medical insurance
• A solid pension plan to secure your future
• Generous holiday allowances and maternity/paternity leave
• Employee alarm discount program to keep you and your loved ones safe

Requirements:

• Proficient in English communication
• Ambitious and dedicated to maintaining high-quality standards
• Meticulous attention to detail

And here's the deal, due to the sensitive nature of our industry, if you join us, we'll cover the cost of your enhanced DBS check.

This is your golden ticket to join an innovative and global team right here in Newcastle. Don't miss out on this incredible opportunity to kickstart your career and grow with Verisure.

Howay, apply today!