Apprentice Business Administration- Clinical Photography

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 16,000 - 25,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is offering an apprenticeship-based administration role within the clinical photography team at the Queen Elizabeth Hospital and Heartlands Hospital. You will support reception duties, handle appointment requests and data entry, and help ensure high quality patient care.

Working across sites, you will use IT systems, maintain confidentiality, and liaise with ward staff.

Qualifications

• Essential GCSE English and Maths (Grade 4+ or equivalent).
• Understanding of confidentiality and data protection principles.
• Able to use Microsoft Office and IT systems.

Responsibilities

• Provide reception support for the clinical photography team and handle requests.
• Record appointments and input patient information accurately on the management system.
• Order and manage stock, handle deliveries and liaise with ward staff.

Skills

IT skills

Confidentiality

Education

GCSE English & Maths

Related subject qualification (Communications/Media/Graphic Design)

Tools

Microsoft Office

Job description

Job Summary

This is an exciting opportunity for someone to join a busy and dynamic clinical photography team to support with administrative process and patient care, whilst professionally developing through an apprenticeship programme.

You will be working in a busy reception, working in a team alongside other administrators and qualified clinical photographers. You will facilitate excellent patient care and high-quality patient photography by being accurate, using initiative and working in line with our Trust values to complete all tasks.

Your days will be varied and will include liaising with other members of our department, coordinating requests with ward staff, taking phone calls, greeting patients and using a variety of systems to record appointments. You'll need good IT skills, as well as having an excellent customer service manner to ensure patients are treated with kindness and respect. You'll complete general administrative tasks, such as ensuring that stock is managed effectively and ordered when required as well as sending and receiving deliveries and ensuring any incoming items are properly recorded. You'll work within our department at both the Queen Elizabeth and Heartlands Hospitals.

In the role, you'll work in line with GDPR and confidentiality principles and apply this to clinical photography and patient consent. You'll deal with lots of data and information and make sure that this is accurately input into hospital systems to facilitate efficient patient photography.

Main Duties, Tasks & Skills Required

You will be providing support to the Clinical Photography department from the reception, answering phone calls and taking requests for photography from ward staff. You will book in jobs on our job management system, complete accurate data entry and deal with patient info and book out jobs on the same system. You will be communicating information to staff working on all UHB sites.

You will provide administrative support to the team, ensuring smooth running of the photography department and excellent service for our patients. You will be working as part of a team and independently to complete tasks and acting in line with our Trust values by being kind, connected and bold. You will understand GDPR and patient confidentiality regulations in relation to clinical photography and consent.

You'll use your initiative to complete tasks when they need doing and suggest improvements to processes where appropriate. You'll contribute to the effective and efficient running of the service and ensure that patients, staff and relatives are left with a positive impression of their clinical photography experience.

All relevant training will be provided on systems and processes. This full-time role is based at both the Queen Elizabeth Hospital and Heartlands Hospital, and work on other sites may be required based on service needs.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

Please note for a specific detailed job description for this vacancy please see attached job description.

Person specification

Qualifications

Essential

• GCSE Grade 4 or above or Functional skills level 2 or equivalent in English and Maths

Desirable

• Qualification in related subject e.g.Communications, Media, Graphic Design.

Experience

Essential

• IT skills in Microsoft Office Packages or equivalent experience
• Understand importance of maintaining confidentiality

Desirable

• Experience of using booking systems
• Knowledge of data protection legislation
• Experience in an NHS workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Other

Band

Salary
£15643.00 to £24853.00 Yearly

Contract
Apprenticeship

Duration
21 Month(s)

Working pattern
Full-Time, Flexible Working

Reference number
304-1104670

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Attachments

JD PS - Business Administration Apprentice .pdf – 450KB Opens in a new window