Apprentice Applications Processing Officer - Customer Service

Oxford City Council; Oxford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government authority in Oxford is seeking an enthusiastic Applications Processing Apprentice. This role offers an opportunity to start a career in local government and gain valuable experience while working towards a Level 2 Customer Service Practitioner qualification. The ideal candidate will support customer applications and contribute to community-focused services, developing essential skills along the way.

Qualifications

• Enthusiastic and motivated student committed to excellent customer service.
• Organised with a keen eye for detail.
• Able to manage time effectively and prioritise tasks.

Responsibilities

• Process customer applications for at least two service areas.
• Support smooth running of the team with various tasks.
• Contribute to community-focused services.

Skills

Customer Service

Organisational Skills

Attention to Detail

Time Management

Team Collaboration

Education

Level 2 Customer Service Practitioner qualification

Job description

Client:

Oxford City Council

Location:

Oxford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

46c813a4ea8d

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Oxford City Council has an exciting opportunity for an Applications Processing Apprentice to join one of our dynamic teams. This role offers a fantastic opportunity to start your career in local government, gain valuable workplace experience, and make a real difference in your community.

As an apprentice, you will be supported in developing a wide range of administrative and professional skills while working towards a Level 2 Customer Service Practitioner qualification. You will gain insight into how a busy Council operates and have the chance to work with a variety of departments and stakeholders across the organisation and the city.

Your day-to-day responsibilities will be primarily processing customer applications related to at least two service areas, and you will play a key role in supporting the smooth running of the team. Depending on the service area, this may include helping with projects, customer enquiries, organising meetings or events, maintaining records, and contributing to the delivery of community-focused services.

We are looking for an enthusiastic and motivated apprentice who is:

• Committed to providing excellent customer service and building positive relationships
• Organised, with a keen eye for detail
• Interested in learning how local government supports communities and services
• Able to manage their time and prioritise tasks effectively
• Eager to learn, grow, and develop new skills
• A team player who takes responsibility and adapts well to change
• Passionate about contributing to the success of the team and making a positive impact

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Created on 12/08/2025 by TN United Kingdom