Apprentice Aftersales Advisor

Cox Motor Group; England; On-site; GBP 15,000 - 21,000; Full time

Job summary

Cox Motor Group is looking for an Apprentice Aftersales Advisor in Southport to join their Aftersales team. This role involves training in various duties such as parts advising and customer service, contributing to overall customer satisfaction and operational excellence in a vibrant team environment.

Benefits

23 days holiday per annum

Uniform provided

Workplace pension

Employee of the month reward scheme

Monthly competitions and prizes

Length of service recognition events

Qualifications

• Passion for the role and a willingness to learn and develop skills.
• Ability to work both as part of a team and independently.
• Strong attention to detail.

Responsibilities

• Handling customer inquiries swiftly, courteously, and efficiently.
• Communicating effectively via email, telephone, and face-to-face.
• Maintaining high levels of customer satisfaction.

Skills

Mechanical awareness and understanding of cars and car parts

Knowledge of Kerridge DMS

Enhanced customer service skills

Teamwork

Job description

Cox Motor Group is seeking to recruit an Apprentice Aftersales Advisor to work within our highly-rated Aftersales department in Southport. In this exciting position, you will be trained to cover all aspects of our Aftersales team, ranging from parts advisor duties to service advisor duties. You will receive first-class training to enable you to excel in the role and to provide the best service to our customers, whether discussing their parts requirements or the service of their vehicle.

We are looking for people who share our passion for our brands. All employees play a vital part in putting the customer first and delivering a great customer experience.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, and our vision is to keep our customers at the heart of everything we do. As a company that promotes from within, your opportunities are endless.

You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognize that happy and satisfied employees provide excellent customer service. Staff benefits include a uniform, a company pension scheme, and access to the staff car scheme, among others.

As an Apprentice Aftersales Advisor, you will undergo apprenticeship training to develop within your role. Your training will equip you with skills such as:

• Mechanical awareness and understanding of cars and car parts
• Knowledge of Kerridge DMS
• Enhanced customer service skills
• Teamwork to support increased profit and sales

The responsibilities of an Aftersales Advisor include:

• Handling customer inquiries swiftly, courteously, and efficiently
• Communicating effectively via email, telephone, and face-to-face
• Recording all items and services supplied to customers
• Maintaining high levels of customer satisfaction, adhering to manufacturer guidelines and Group CSI standards
• Observing all health and safety regulations, COSHH regulations, and company policies in line with the code of practice

What will you need to succeed?

• A passion for the role
• The ability to work both as part of a team and independently
• A willingness to learn and develop your skills
• Strong attention to detail

What will you get in return?

• Be part of a successful and dynamic team within Cox Motor Group
• 23 days holiday per annum (increasing by 1 day per 5 years of continuous service) plus bank holidays
• Uniform provided
• A friendly atmosphere
• Workplace pension (after probation and meeting criteria)
• Employee of the month reward scheme
• Monthly competitions and prizes
• Length of service recognition events

To apply online, please fill out the form below:

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Alternatively, apply in writing by sending your CV to the following address: