Apprentice Administrator Assistant

Integrated Care System; North Walsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as an Apprentice Admin Assistant, where you'll support the smooth running of the surgery through various administrative duties. With a commitment to high-quality patient care, you'll gain valuable experience in a multi-disciplinary team, preparing you for future employment opportunities.

Qualifications

• GCSE in Mathematics and English grade C or above or equivalent.
• Willing to complete a Level 3 Apprenticeship.

Responsibilities

• Provide general administrative support for the Practice.
• Maintain filing and administrative systems.
• Assist with updating patient records using System-One.

Skills

Teamwork

Discipline

Motivation

Education

Good general education with Mathematics and English GCSE grade C or above

Willingness to undertake a Level 3 Apprenticeship

Job description

An exciting opportunity to join Birchwood Medical Practice as an Apprentice Admin Assistant. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the surgery and prepare for future employment.

Main duties of the job

To provide general administrative support for the Practice, including the following:

• Support the Nursing team with administrative tasks
• Scanning incoming mail, circulating as appropriate, and adding information to patient records
• Maintaining the filing and administrative systems
• Support the rest of the administration team

About us

Dr Gair & Partners, operating as Birchwood Medical Practice, is a 5-doctor dispensing practice providing care to approximately 12,000 patients in and around North Walsham.

The partners and staff share a commitment to delivering high-quality, traditional personal family healthcare. Patient interests are prioritized, and there is a strong focus on developing patient services. We share our premises with other providers, including local community services, to promote a multidisciplinary team approach.

Job responsibilities

The successful applicant will work as a key member of our staff on a variety of administrative tasks. The role requires teamwork, discipline, and motivation, with the opportunity to work independently after training. This role provides experience in all non-managerial administrative tasks within a surgery. Duties include:

• Providing general administrative support for the Practice
• Supporting the Nursing team with administrative tasks
• Scanning incoming mail, circulating as appropriate, and adding information to patient records
• Maintaining filing and administrative systems
• Supporting the administration team

Providing courteous and efficient reception services to patients, carers, and visitors, ensuring:

• Timely access to primary care services
• Visitors sign in/out, and staff are informed of their arrival
• Queries are answered or directed appropriately

Assisting the clinical and leadership teams with tasks such as:

• Updating patient records using System-One
• Taking action as requested by Doctors and nurses
• Calling patients to arrange/rearrange appointments or confirm test results
• Supporting coordinated multidisciplinary services through good communication

Performing any other duties as requested by Partners, Managers, or Team Leaders.

Person Specification

Qualifications

• Good general education with Mathematics and English GCSE grade C or above, or predicted grade, or equivalent
• Willing to undertake and complete a Level 3 Apprenticeship within 18 months

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring disclosure submission.

Salary depending on experience: £7.55 - £12.21 per hour, based on age and experience.