Apprentice Administration Officer / Safeguarding Admin Officer

NHS; Rugby; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider is seeking an Administration Officer/Safeguarding Admin Officer apprentice. This role involves providing efficient and confidential administrative support, requiring excellent communication and organizational skills, as well as a Level 2 qualification. The apprenticeship offers training towards a substantive position upon successful completion. The role is based in Thornaby Family Hub, Stockton.

Benefits

Employee Assistance Programme

Counselling service

Fast track physiotherapy service

Staff Recognition Awards

Comprehensive Health and Wellbeing initiatives

Qualifications

• Ability to work independently, on own initiative, and to deadlines.
• Demonstrates care and compassion in customer interactions.
• Understand confidentiality and apply the principles in everyday working practice.

Responsibilities

• Provide efficient and effective confidential administrative support to the team.
• Work in conjunction with colleagues and stakeholders to support service delivery.

Skills

Knowledge of Microsoft Office packages

Experience of dealing with the public / customer service

Good communication / customer care skills both written and verbal

Ability to work flexibly under pressure

Good organisational skills

Education

Level 2 qualification in a relevant subject

Tools

SystemOne experience

Job description

Overview

Job summary: This is a development role with the Apprentice working towards Administration Officer / Safeguarding Admin Officer.

The Apprentice will undertake a period of 21 months training under the direction and supervision of a member of the team. They will undertake a Level 3 Business Administration apprenticeship with MBKB training to complete all work based and academic elements to progress through the programme.

On successful completion of the Apprenticeship Programme (including the End Point Assessment), achievement of all work based competencies (including professional and performance measures), achievement of all academic requirements and confirmation of the professional award/registration, they will be offered a substantive Admin Officer/ Safeguarding Officer post.

Main duties of the job

To provide efficient and effective confidential administrative support to the 0-19(25) Growing Healthy Team / Safeguarding Team. Work in conjunction with colleagues, service users and internal and external stakeholders. The post holder will work under indirect supervision and will directly contribute to the efficient running of the service.

About us

At Harrogate and District NHS Foundation Trust we provide "outstanding" care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards.
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Details

Date posted: 26 September 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 to £26,598 a year Band 2 to Band 3 upon successful completion of the programme

Contract: Permanent

Working pattern: Full-time

Reference number: 421-CYPD-3344R

Job locations: Thornaby Family Hub, Tedder Avenue, Stockton, TS17 9JP

Job responsibilities

For a full list of duties and responsibilities, please see the attached Job Description and Person Specification. If you have any questions regarding the role, please contact the Admin Manager on 07392 194152.

Person Specification

Essential

• Knowledge of Microsoft Office packages
• Hold level 2 qualification in a written subject
• Experience of dealing with the public / customer service
• Able to work flexibly under pressure, at a rapid pace, and with an unpredictable work pattern
• Able to work independently, on own initiative and to deadlines
• Demonstrates care and compassion
• Good communication / customer care skills both written and verbal, demonstrating sympathy and compassion
• Good organisational skills
• Understand confidentiality and apply the principles in everyday working practice

Desirable

• SystemOne experience

Other information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the DBS will be necessary to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Additional guidance: Skilled worker applicants may be required to present a criminal records certificate from countries they have resided in for 12 months or more in the past 10 years. Guidance on overseas criminal records checks is available from government sources.

Employer details

Employer: Harrogate and District NHS Foundation Trust

Address: Thornaby Family Hub, Tedder Avenue, Stockton, TS17 9JP

Website: hdft.nhs.uk