Apprentice Administration Assistant

Nottingham University Hospitals NHS Trusts

Nottingham University Hospitals NHS Trust has an exciting role within the Organisational Development Team. We require an enthusiastic, motivated individual to join our dynamic and busy team who are committed to providing excellent development programmes and services to the wider NUH Trust.

You will need good communication skills and will be supported to develop lots of new and current skills including prioritisation, attention to detail, using your own initiative, and the ability to work in a busy and fast-paced environment.

As part of the application process, you will be asked to complete a Supporting Information section. This is your opportunity to showcase you!

You should outline your skills, experience, and achievements, providing further information/evidence of your suitability for the role, with particular reference to the essential criteria (outlined in the attached Person Specification).

Main duties of the job

The Administration Assistant Apprentice will assist the Administrative team in delivering excellent customer service and administrative support. Acting as a first point of contact for the Organisational Development Team, this role involves navigating the Learning Management System that we use at NUH and providing administrative support to the Organisational Development offers and services.

This role is based at the City Hospital Campus but will on occasion require you to work across all NUH sites in order to deliver the service.

The post holder will be expected to act as an ambassador for the directorate and organisation, complying with the Trust's Values and Behaviours at all times.

Responsibilities of the Post Holder:

1. To contribute to the administrative work within their team.
2. To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
3. Level 3 Apprenticeship in Business Administration
4. Employment responsibilities and Rights
5. Functional Skills (including Personal Learning and Thinking Skills, English, Maths and ICT at level 2)

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education, and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

Administrative Duties

1. Be responsible for key administration activities, which support the Organisational Development Team.
2. Assist the administrative team to arrange and administer team meetings and events, including booking venues, preparation and distribution of papers, under supervision produce minutes and actions.
3. Support the delivery of development and training through virtual or face-to-face classroom sessions by booking venues, booking learners onto the events, compiling registers, printing course material, typing up notes.
4. Input learning and development information accurately into the NUH Learning Management System and other relevant spreadsheets.
5. Support the administration of our consultancy service, using a full range of 365 packages (PowerPoint, Word, Excel, Lists, MS Forms, Planner).
6. Confidently deal with queries by phone call and email, from NUH colleagues relating to their learning and development activities.
7. Maintain knowledge and understanding of in-house development events in order to deal with queries.
8. Maintain the high profile of the Organisational Development Team by ensuring that responses and materials are of high quality, by interacting with colleagues and service users professionally and fairly, following NUHs brand guidelines and by presenting a professional image at all times.
9. Attend and contribute to team meetings.
10. Participate in your personal development review (121 and appraisal) process.
11. The post holder will be required to undertake mandatory training as and when required.
12. Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team.
13. Undertake any other duties which may be reasonably required.

Person Specification

Experience

• Experience of using Microsoft Word and Excel at a basic level.
• Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential.

Training & Qualifications

• Functional skills level 1 in English, Maths and ICT.
• English and Maths GCSE Level C or Above.

Communication and relationship skills

Analytical and Judgement skills

• Able to make judgements involving straightforward facts or situations and problem solve.

Planning and organisation skills

• Able to organise own day-to-day work tasks or activities when workload is allocated.
• Good organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts

Address

Nottingham University Hospital, City Hospital

£14,723 a year / £7.55 per hour / £283 per week.

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

164-7074329

Job locations

Nottingham University Hospital, City Hospital