Apprentice Administration Assistant

Integrated Care System; Cardiff; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A public health agency in Wales is seeking a detail-oriented Admin Assistant Apprentice to join their Improvement and Innovation team. This 18-month apprenticeship offers practical experience, a Level 2 qualification, and a supportive environment. Ideal for motivated individuals eager to learn and grow in administration. Hybrid working available.

Benefits

Fully funded Level 2 Digital Skills for Business apprenticeship

Training via face-to-face and remote sessions

Mentorship and supportive team environment

Qualifications

• Basic understanding of what an administrative role involves.
• No formal qualifications necessary; passion and potential are key.

Responsibilities

• Manage diaries and organise meetings.
• Keep on top of essential admin tasks.
• Learn through hands-on experience and mentorship.

Skills

Attention to detail

Strong communication skills

Basic IT skills

Organizational skills

Teamwork

Time management

Ability to deal with confidential information

Tools

Microsoft Office 365

Job description

An exciting opportunity has arisen to join a dynamic and rapidly growing team as an Admin Assistant Apprentice within the Improvement and Innovation team, based in the Nursing, Quality and Integrated Governance Directorate (NQIG).

The NQIG Directorate brings together three key divisions: Nursing and Quality, Integrated Governance, and the National Safeguarding Service. Our shared mission is to enhance quality and capability across public health services in Wales. We do this by engaging with, enabling, and empowering those we work with and serve, helping to build a healthier future for all.

Apprenticeship for 18 months until 31/03/2027.

An assessment will take place at Capital Quarter 2, Cardiff on 11/8/25. Interviews are scheduled for 13/8/25.

Main duties of the job

Ready to kickstart your career in Administration?Whether you're about to embark on your career journey or looking for an exciting career change, this could be the perfect opportunity for you!

We're Public Health Wales, and we're on the hunt for a proactive and detail-oriented individual to join our Improvement and Innovation team as an Admin Assistant Apprentice for 18 months.

So, what's the role all about?In this role, you'll be the glue that holds everything together in our dynamic team.

From managing diaries and organising meetings to keeping on top of essential admin tasks, you'll learn how to keep things moving efficiently.

You'll work alongside a supportive team, picking up practical skills and real-world experience while completing a fully funded Level 2 Digital Skills for Business apprenticeship. You will have the opportunity for hybrid working from home and our office in Cardiff. Training will be delivered using a mixture of face-to-face and remote learning sessions.

About us

We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/

For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Job responsibilities

Whats in it for you? Learn while you earn: Gain hands-on experience and achieve a nationally recognised qualification. Support every step of the way: Youll have mentors and colleagues who are rooting for your success. Make a difference: Contribute to improving the health and well-being of people in Wales.

What were looking for: A keen eye for detail and a love for organisation Strong communication skills youll be working with lots of different people Basic IT skills and a willingness to learn (well help you become a tech wizard in no time!) A positive attitude and enthusiasm to grow your skills

No formal qualifications? No problem! If youve got the passion and potential, we want to hear from you.

Sparked your interest?If this sounds like the opportunity youve been waiting for, click "Apply" and tell us why youre the perfect fit. Use the supporting information section to showcase your skills, experience, and ambition.

Take the first step in building your future apply today!

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications and Knowledge

• Basic understanding of what an administrative role involves.

Skills

• Ability to use Microsoft Office 365 Word and Outlook
• Ability to communicate effectively, including telephone, email and in-person, with a wide range of people
• Willingness to follow instructions and ask for help when needed
• Able to stay organised and manage time effectively with support
• Able to work as part of a team and show reliability
• Good level of keyboard skills
• Good time management
• Ability to deal with confidential information or situations in an appropriate and sensitive manner
• Ability to speak Welsh at level 1 to 5, or willingness to learn

Values and Behaviours

• Enthusiastic about learning and developing new skills.
• A positive attitude towards work and contributing to a team.
• Willing to follow Public Health Wales Being Our Best Framework (values and behaviours).
• Treats others with kindness, respect, and fairness.

Other

• Commitment to completing the apprenticeship programme, including attending any required training sessions.
• Willingness to learn.
• May be required to work in different teams or departments as part of development.
• Willingness and ability to travel between sites on occasion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.