Apprentice 1st Line Support Engineer

Razorblue Group; Stockton-on-Tees; Hybrid; GBP 15,000; Full time

Job summary

A tech company in Stockton-on-Tees is seeking an Apprentice 1st Line Support Engineer to provide technical support and assist clients with their IT needs. The ideal candidate should possess strong communication skills, a basic understanding of technology, and a desire to learn through training opportunities. This role offers an annual salary of £15,000, hybrid working policies, and various employee benefits aimed at fostering growth and development.

Benefits

£15,000 annual salary

25 days holiday plus public holidays

Your birthday off

£2000 Referral Bonus

Enhanced family leave benefits and Baby bonus

Fully funded training and certifications

Two charity volunteering days per year

Discounted Broadband

Life and Private Health Insurance

Quarterly team social fund

Cycle to Work scheme

Latest tech gadgets from Currys

Electric car scheme

Qualifications

• Must have a keen interest in various technologies.
• Eager to develop through training resources and peer learning.
• Ability to explain complex technical issues clearly.

Responsibilities

• Support Windows networks and provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, and accounts.
• Handle basic security administration.

Skills

Strong communication and relationship-building skills

Basic knowledge of Windows desktop

Basic understanding of business technologies

Keen interest in technology

Excellent fluency in English

Education

Completion of secondary education suitable for an apprentice

Enrollment in Information Communication Technician Level 3 Apprenticeship

Job description

razorblue role:

We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will include:

• Supporting Windows networks, including associated cloud services, infrastructure, and connectivity; providing 1st line technical support to clients.
• Troubleshooting and fixing technical faults and issues.
• Responding to client queries and service requests.
• Assisting with user rights, passwords, and accounts.
• Handling basic security administration.
• Diagnosing issues and explaining technical details clearly.
• Occasional onsite visits to clients when needed.

Our ideal candidate should be enthusiastic and have a keen interest in various technologies, using these skills to troubleshoot and deliver five-star solutions that keep our clients happy!

Customer service is paramount, so we seek candidates with excellent customer-facing skills and effective communication. Your friendly, tech-savvy attitude will shine here.

razorblue requirements:

We understand it's unlikely to find someone who ticks all boxes (extra points if you do), so we welcome those eager to develop through our training resources and peer learning. If this aligns with your growth mindset, we encourage you to apply.

• Strong communication and relationship-building skills.
• Completion of secondary education suitable for an apprentice, and enrollment (or willingness to enroll) in the Information Communication Technician Level 3 Apprenticeship.
• Basic knowledge of Windows desktop, application support, mobile devices, and tablets.
• Basic understanding of business technologies.
• Keen interest in technology.
• An understanding of how learning translates into real-life situations.
• Excellent fluency in English to clearly explain complex technical issues.

Continuous learning and development are core to our culture. We invest heavily in our people, not just hiring experts but nurturing growth.

razorblue offers:

Working in IT requires drive, passion, collaboration, and innovation. We offer opportunities to learn more about the IT domain or specialize in areas of interest. Our focus is on passion and drive rather than just qualifications. In 2022, we granted 34 promotions, reflecting our commitment to internal growth.

We operate a hybrid working policy, valuing in-office learning and collaboration, which fosters our team culture.

Our benefits include:

• £15,000 annual salary
• 25 days holiday plus public holidays and the option to purchase 10 more
• Your birthday off
• £2000 Referral Bonus
• Enhanced family leave benefits and Baby bonus
• Fully funded training and certifications
• Two charity volunteering days per year
• Discounted Broadband
• Life and Private Health Insurance
• Quarterly team social fund
• Cycle to Work scheme
• Latest tech gadgets through our partnership with Currys
• Electric car scheme

We are committed to an inclusive, accessible recruitment process. Please contact us for any reasonable adjustments during application or interview stages.

Note for Agencies/Recruiters:

Please refrain from contacting us regarding vacancies unless directly invited. We prefer candidates apply via our website to streamline the process. Razorblue does not accept unsolicited CVs or pay fees for such submissions. Thank you for your cooperation.