Appointments Coordinator

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Llantrisant is seeking an Appointments Coordinator to manage outpatient referrals and patient scheduling. The role requires excellent communication and organizational skills, focusing on patient interactions and maintaining waiting list accuracy. The ideal candidate will have at least a GCSE level education. This position offers an opportunity to contribute to effective healthcare delivery.

Qualifications

• At least GCSE level of education.
• Experience in healthcare or appointment scheduling is a plus.

Responsibilities

• Process and record outpatient referrals using RadIS software.
• Make appointments for patients undergoing specialised procedures.
• Provide excellent communication with queries from staff and patients.
• Maintain lists to meet waiting list targets.

Skills

Excellent communication

Data entry accuracy

Organizational skills

Customer service

Education

GCSE level or equivalent

Job description

Overview

Appointments Coordinator – Cwm Taf Morgannwg University Health Board, Llantrisant CF, United Kingdom. This job is in the Healthcare field and is open to job seekers with GCSE as the educational level. This description reflects the responsibilities and requirements of the role.

Responsibilities

• Process and record all outpatient referrals using RadIS software.
• Access and use the Myrddin patient information system to confirm and identify patient details and errors.
• Make appointments for patients undergoing a wide range of specialised radiological procedures.
• Contact patients and arrange mutually agreeable appointment times.
• Work with patients directly to encourage attendance for short-notice appointments based on clinical urgency.
• Submit all referral letters/requests to Consultants in line with Departmental procedures for timely examination vetting.
• Provide excellent communication with queries from doctors, ward staff, clinic staff, general practices, other hospitals and patients.
• Provide information to people with communication difficulties when needed.
• Maintain lists to meet waiting list targets, rebook cancellations, and arrange short-notice appointments to maximise available time slots.
• Cancel Consultant lists and reallocate appointments in accordance with Departmental procedures.
• Use a computer; ensure data is checked and entered accurately.
• Report potential breaches in waiting times to the line manager.
• Prepare a four-week forecast of appointment waiting times for departmental meetings.
• Train new staff as required.
• Assist in providing a caring, confidential diagnostic service to all patients, ensuring dignity and privacy.
• Document visits and examinations using RadIS, entering and amending patient demographics, examination and referral details.
• Use PACS to transfer digital images to wards and departments within the UHB and to other hospital sites.
• Frequently create CDs of digital x-ray images for requests from solicitors, other hospitals, the legal department and patients.
• Organise work lists for CD creation to ensure timely delivery to requesting parties.
• Send digital images via electronic link to other clinics and consulting rooms within the University Health Board, and to other hospitals outside the UHB as required.
• Work without direct supervision but report to the Office Manager within the Department.
• Process appointments using the electronic system and select correct patient instructions.
• Select the appropriate medication required for the patient and ensure timely delivery.
• Reappoint cancellations where appropriate using knowledge of waiting times for each procedure.
• Organise tasks to provide timely information to meet deadlines.
• Take payments for private examinations in line with UHB Financial Procedures.
• Maintain stock levels in the area of responsibility and report any shortfalls to the line manager.
• Adhere to UHB Policies, Procedures, Rules and Regulations.
• Be prepared to participate in weekend working.

Qualifications

• Educated to GCSE level or equivalent.

Location details: Llantrisant CF, United Kingdom.