Appointments Co-ordinator

NHS; London; On-site; GBP 29,000 - 32,000; Part time

Job summary

A leading healthcare provider in London is seeking an Appointment Coordinator to manage patient appointments and provide exceptional customer service. The successful candidate will need outstanding communication skills and the ability to work in a high-pressure environment. This role offers a fixed-term contract in a dynamic healthcare setting.

Qualifications

• Minimum 1 year experience using customer-focused administrative systems.
• Minimum of 1 year working in a customer-focused environment.

Responsibilities

• Registering and uploading referrals.
• Booking & cancelling appointments.
• Managing e-Referrals appointments.

Skills

Good verbal communication

Good written communication

Excellent telephone manner

Ability to use spreadsheets

Ability to work as an integral member of a team

Education

GCSE or equivalent in English and Maths

Tools

Cerner Millennium eRS

Job description

Job summary

We are looking for an Appointment Coordinator to become part of our growing team at the Appointment Centre at Whipps Cross. In this role, you will serve as a primary contact for our patients, embodying the Trust's values through your compassionate and supportive demeanour. It is essential that you possess outstanding communication abilities, along with a strong passion for helping others, empathy, and a commitment to delivering exceptional customer service. Additionally, you must be capable of thriving in a high-pressure environment, which is crucial for this position.

The Appointment Centre is operational from 8:30 AM to 5:00 PM, Monday through Friday.

Main duties of the job

The Appointments Co-Ordinator is responsible for providing a patient focused, effective and efficient Central Appointments service to our patients & their carers, clinical teams, and core services. Working and rotating across several smaller units within the department, main duties will include registering and uploading referrals, booking & cancelling appointments, dealing with telephone enquiries, managing e-Referrals appointments, cancelling clinics, and amending clinic slots, obtaining Minimum Data Sets, updating patient demographic details, and preparing clinic profile change documentation for submission.

Working in adherence to the Trust Access Policy, Governance, and local Standard Operating Procedures always, the post holder will liaise with a number of key stakeholders to ensure the Outpatient referral and booking process is efficient and fit for purpose and that patients are able to access our services and receive expert clinical care.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Details Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year Per Annum Inc

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

259-7228140WXH-A

Job locations

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification Qualifications Essential

• GCSE or equivalent in English and Maths

Experience Essential

• Ability to use spreadsheets and computer systems
• Minimum 1 year experience using customer focused administrative system.
• Minimum of 1 year working in a customer focused environment
• Ability to use spreadsheets and computer systems
• Knowledge of outpatient national targets

Desirable

• Previous experience working in an NHS environment
• Previous experience of working in a service Appointment Centre

Knowledge Essential

• Cerner Millennium eRS (formally C&B)

Skills Essential

• Good verbal communication
• Good written communication
• Excellent telephone manner

Desirable

• Ability to communicate effectively in a language other than English

Other Essential

• Ability to input and retrieve information on a computerised system
• Flexible approach to working
• Able to work as an integral member of a team

Person Specification Qualifications Essential

• GCSE or equivalent in English and Maths

Experience Essential

• Ability to use spreadsheets and computer systems
• Minimum 1 year experience using customer focused administrative system.
• Minimum of 1 year working in a customer focused environment
• Ability to use spreadsheets and computer systems
• Knowledge of outpatient national targets

Desirable

• Previous experience working in an NHS environment
• Previous experience of working in a service Appointment Centre

Knowledge Essential

• Cerner Millennium eRS (formally C&B)

Skills Essential

• Good verbal communication
• Good written communication
• Excellent telephone manner

Desirable

• Ability to communicate effectively in a language other than English

Other Essential

• Ability to input and retrieve information on a computerised system
• Flexible approach to working
• Able to work as an integral member of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Employer details Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)