Appointments Co-ordinator

Integrated Care System; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare provider in London is seeking an Appointment Coordinator to enhance patient service operations. The successful candidate will manage patient appointments, liaising with clinical teams and ensuring an efficient booking process. Candidates should possess strong communication skills, a compassionate demeanor, and relevant administrative experience, particularly in a customer-focused environment. This role provides an opportunity to contribute to delivering exceptional healthcare services.

Qualifications

• Minimum 1 year of experience in a customer-focused administrative role.
• Knowledge of outpatient national targets is advantageous.
• Previous experience working in an NHS environment preferred.

Responsibilities

• Registering and uploading referrals for patients.
• Booking and cancelling appointments efficiently.
• Managing e-Referrals appointments and liaising with stakeholders.

Skills

Excellent telephone manner

Effective communication in multiple languages

Ability to work under pressure

Education

GCSE or equivalent in English and Maths

Tools

Spreadsheets

Cerner Millennium eRS

Job description

We are looking for an Appointment Coordinator to become part of our growing team at the Appointment Centre at Whipps Cross. In this role, you will serve as a primary contact for our patients, embodying the Trust's values through your compassionate and supportive demeanour. It is essential that you possess outstanding communication abilities, along with a strong passion for helping others, empathy, and a commitment to delivering exceptional customer service. Additionally, you must be capable of thriving in a high-pressure environment, which is crucial for this position.

The Appointment Centre is operational from 8:30 AM to 5:00 PM, Monday through Friday.

Main duties of the job

The Appointments Co-Ordinator is responsible for providing a patient focused, effective and efficient Central Appointments service to our patients & their carers, clinical teams, and core services. Working and rotating across several smaller units within the department, main duties will include registering and uploading referrals, booking & cancelling appointments, dealing with telephone enquiries, managing e-Referrals appointments, cancelling clinics, and amending clinic slots, obtaining Minimum Data Sets, updating patient demographic details, and preparing clinic profile change documentation for submission.

Working in adherence to the Trust Access Policy, Governance, and local Standard Operating Procedures always, the post holder will liaise with a number of key stakeholders to ensure the Outpatient referral and booking process is efficient and fit for purpose and that patients are able to access our services and receive expert clinical care.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

• GCSE or equivalent in English and Maths

Experience

• Ability to use spreadsheets and computer systems
• Minimum 1 year experience using customer focused administrative system.
• Minimum of 1 year working in a customer focused environment
• Ability to use spreadsheets and computer systems
• Knowledge of outpatient national targets
• Previous experience working in an NHS environment
• Previous experience of working in a service Appointment Centre

Knowledge

• Cerner Millennium eRS (formally C&B)

Skills

• Excellent telephone manner
• Ability to communicate effectively in a language other than English

Other

• Ability to input and retrieve information on a computerised system
• Flexible approach to working
• Able to work as an integral member of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.