Appointments Booking Clerk East Sussex Healthcare NHS Trust

East Sussex Hospitals NHS Trust; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits you at a leading healthcare provider in East Sussex! Join a dedicated team at Bexhill Hospital, where you will play a crucial role in the Outpatient Booking Service. This position requires excellent communication skills and IT proficiency, as you will be responsible for coordinating appointments and ensuring a seamless experience for patients. With a commitment to delivering outstanding care, the Trust is focused on providing safe and compassionate services to the community. If you thrive in a dynamic environment and enjoy making a difference, this role is perfect for you!

Qualifications

• Excellent communication skills and IT knowledge are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Manage outpatient appointment bookings and communicate with patients.
• Perform rostered telephone sessions based on service needs.

Skills

Communication Skills

IT Knowledge

Teamwork

Initiative

Job description

An exciting opportunity has arisen within our booking office; to be based at Bexhill Hospital within the Outpatient Booking Service.

The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs of the department and which hospital site you are based at. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines.

The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of 08:00-16:00, 09:00-17:00, and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.

We are proud to provide ‘Outstanding’ care and be a great place to work. We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000+ members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once-in-a-lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

If you have any questions about the position, please do not hesitate to contact us.

This advert closes on Friday 13 Dec 2024.

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