Appointments Booking Clerk - Conquest | East Sussex Healthcare NHS Trust

ESHT; Hastings; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in East Sussex is looking for a full-time Appointments Booking Clerk at Conquest Hospital. The ideal candidate will possess excellent communication skills and IT knowledge, working independently and within a team to manage outpatient appointment scheduling. Enjoy benefits like staff development opportunities and NHS pension enrollment.

Benefits

Staff development opportunities

NHS pension scheme enrollment

Access to onsite nurseries

Onsite parking available

Employee Assistance Programme

Qualifications

• Excellent communication skills.
• IT knowledge relevant to appointment booking systems.
• Ability to work independently and as part of a team; ability to meet deadlines.

Responsibilities

• Ring and agree dates with patients for outpatient appointments.
• Perform a rostered telephone session as required by the service.
• Adapt to service needs and work to strict deadlines; be able to work on own initiative and as part of a team.
• Maintain accurate appointment records and use IT systems as required.

Job description

Overview

An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full time (37.5) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.

The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of 08:00-16:00, 09:00-17:00 and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.

Responsibilities

• Ring and agree dates with patients for outpatient appointments.
• Perform a rostered telephone session as required by the service.
• Adapt to service needs and work to strict deadlines; be able to work on own initiative and as part of a team.
• Maintain accurate appointment records and use IT systems as required.

Qualifications and Skills

• Excellent communication skills.
• IT knowledge relevant to appointment booking systems.
• Ability to work independently and as part of a team; ability to meet deadlines.

Benefits

• Staff development opportunities.
• Enrolment in the NHS pension scheme.
• Auto-enrolment to the Temporary Workforce Service.
• Access to onsite nurseries, staff restaurants and accommodation.
• Onsite parking available from £50 a year.
• Access to an Occupational Health department and confidential Employee Assistance Programme for psychological support.

Please refer to the job description attached.

Application and Closing

If you have any questions about this position please do not hesitate to contact us. This advert closes on Tuesday 23 Sep 2025.