Appointments Booking Clerk - Conquest

East Sussex Healthcare NHS Trust; St Leonards; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Appointments Booking Clerk to join their dynamic outpatient booking team. This role requires excellent communication skills and IT knowledge, as you will be responsible for coordinating appointments with patients and managing a busy booking office. With a commitment to providing outstanding care, this organization offers a supportive environment where you can thrive and make a difference in the lives of patients. If you're looking for a fulfilling opportunity in a reputable healthcare setting, this position is perfect for you.

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten und IT-Kenntnisse sind erforderlich.
• Fähigkeit, selbstständig und im Team zu arbeiten.

Responsibilities

• Terminvereinbarung mit Patienten und Durchführung von Telefonaktionen.
• Arbeiten unter strengen Fristen und im Schichtbetrieb.

Skills

Kommunikationsfähigkeiten

IT-Kenntnisse

Teamarbeit

Eigeninitiative

Job description

An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full-time (37.5) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.

The department provides a fast and responsive outpatient appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of 08:00-16:00, 09:00-17:00, and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.

We are proud to provide ‘Outstanding’ care and be a great place to work.

We provide safe, compassionate, and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000+ members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye, and Uckfield, over 100 community sites, and in people’s own homes.

In 2020, the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once-in-a-lifetime programme aims to repair, redevelop, and expand our hospitals, transforming the environment in which we provide care for generations to come.

For further details / informal visits contact: Name: Sarah Mohammed Job title: Elective Booking Manager Email address: [e-mail] Telephone number: 03001314600

Contact telephone number: 03001314600 ext 774165