Appointment Office Booking Clerk

Integrated Care System; Port Talbot; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare organization in Port Talbot is seeking a full-time Appointment Booking Administrator. The role involves managing appointment bookings while providing excellent service to patients and liaising with staff. Candidates should have strong administrative skills, good telephone manner, and ideally speak Welsh. Evening shifts are required for this post, and remote work is not possible.

Benefits

Professional training opportunities

Inclusive workplace environment

Qualifications

• Self-motivated and able to work unsupervised.
• Confident and able to communicate to staff of all levels.
• Good knowledge of administration/clerical procedures.

Responsibilities

• Provide a courteous and professional booking service.
• Ensure communication with patients, carers and staff is respectful.
• Administer appointment bookings according to procedures.

Skills

Excellent Telephone Manner

Proven organisational and administrative skills

Ability to speak Welsh

Education

Minimum 5 GCSE's at C or above

NVQ in Administration or equivalent

ECDL

Tools

Microsoft Office

Job description

An exciting opportunity has arisen within the Appointments Booking Centre, based in Swansea Bay University Health Board Headquarters. The Appointment Office deals with over 10,000 calls a month from patients relating to queries regarding their appointments and waiting times. The Appointment Office books patient appointments and supports other areas of the Health Board.

The successful candidate will need to be able to provide a patient centred approach to booking, whilst following guidelines. The candidate will need to be enthusiastic and have good administrative qualities.

This is a full-time post, there is a requirement to complete an evening shift. We are unable to consider working from home requests due to the nature of the post.

Main duties of the job

Provide a courteous, professional booking service for new and follow up appointments that complies with procedural guidelines and quality standards.

Administration support in the effective management of appointments bookings, including clinic maintenance.

To ensure that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.

Liaising with supervisory staff regarding the overall booking of patient appointments.

To ensure that all handover documentation is read and completed accurately in a timely manner.

Liaising with patients to arrange and agree appointments.

According to clinic template rules, booking appointments from waiting lists.

To update spreadsheets with booking and clinic information.

To respond proactively to the non-clinical needs of patients and carers, and to main the high standard and reputation of the Health Board.

To maintain the security of patient identifiable information in your care.

The Appointment Office is located at Swansea Bay University Health Board Headquarters based at Baglan.

Please note there is a requirement to complete an evening shift 12pm to 8pm. Working from home applications cannot be considered due to the nature of the role.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Personal Attributes

• Self Motivated/Able to work unsupervised
• Confident - able to communicate to staff of all levels
• Is tactful and shows awareness of sensitive issues

Skills & Abilities

• Excellent Telephone Manner
• Proven organisational and administrative skills, ability to prioritise work loads
• Have a flexible approach to work
• Ability to work under pressure and tight deadlines
• Able to speak Welsh

Experience

• Good knowledge of administration/clerical procedures
• Experience using computer software packages such as Microsoft Office
• Experience of effective team work
• Experience of working in a busy office environment

Qualifications

• Minimum 5 GCSE's at C or above
• NVQ in Administration or equivalent
• ECDL

Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Swansea Bay University Health Board Headquarters

Swansea Bay University Health Board Headquarters