Appointment Coordinator

NHS; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Moorfields Eye Hospital is seeking an Appointment Coordinator to manage patient bookings and referrals in a vital administrative role. The successful candidate will facilitate outpatient appointments and provide outstanding customer service while maintaining excellent data quality. Offering a competitive salary alongside various benefits, this position is ideal for individuals with a strong background in administrative support and customer interaction.

Benefits

NHS Pension Scheme

Free 24/7 Counselling Service

Learning and Development Opportunities

Flexible Working Options

Access to Discounts and Benefits

Qualifications

• Educated to GCSE level with English and Maths A-C.
• Experience in a busy customer-facing role.
• Proficient in MS Office.

Responsibilities

• Process patient referrals and bookings efficiently.
• Provide customer service to patients and stakeholders.
• Maintain accurate data entry and meet deadlines.

Skills

Communication

Teamwork

Time Management

Customer Service

Data Entry

Education

GCSE including English and Maths A-C

Tools

MS Office

Job description

Go back Moorfields Eye Hospital NHS Foundation Trust

Appointment Coordinator

The closing date is 01 July 2025

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

Main duties of the job

To ensure that all new referrals are processed on eRS within 24 hours of receipt and that the referral letter is forwarded to the relevant Trust depending on triage outcome.

To manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.

To be responsible for processing patient choice requests, including sending out Patient Choice Forms and actioning the results, ensuring appointments are scheduled in line with patient preferences and according to policy guidelines.

To be responsible and accountable for all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.

To monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.

Liaise with clinical staff regarding the booking of appointments of patients who need to be processed urgently.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area SupplementOpportunity to join the NHS Pension SchemeFree 24/7 independent counselling serviceLearning and development opportunitiesEasy and quick transport linksA range of attractive benefits and discountsAccess to Blue Light Card and other NHS Discount SchemesFree Pilates classesFull support and training to develop your skillsFlexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job responsibilities

The post holder will be a member of the trusts Single Point of Access team.

To manage primary care referrals for North Central London and North East London, providing a professional, comprehensive and efficient service to outpatient clinics based in North Central London and North East London along with their associated satellite units.

To manage GP referrals through the e-Referral System.

To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

Person Specification

Education/Qualifications

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
• Evidence of continuing education and development

Experience

• Experience of working in a busy and demanding customer facing role

Knowledge

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).

Skills/abilities

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Moorfields Eye Hospital NHS Foundation Trust

£30,039 to £31,088 a yearper annum pro rata incl. HCAS