Appointment Coordinator

Moorfields Eye Hospital, London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in London seeks an efficient Service Manager to operate within their contact centre. The role focuses on patient appointment services and coordinating urgent bookings, requiring strong organizational and communication skills. Join a supportive team with numerous benefits, including NHS pension contributions and flexible working options.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Flexible working friendly organisation

Qualifications

• Experience working in a healthcare environment preferred.
• Strong communication skills essential for patient interactions.
• Ability to manage multiple tasks and maintain attention to detail.

Responsibilities

• Provide appointment booking services for outpatient appointments.
• Process new referrals accurately within 24 hours.
• Manage patient choice requests and ensure appointments align with preferences.

Skills

Communication

Organizational Skills

Attention to Detail

Education

Relevant experience in healthcare or customer service

Job description

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

To ensure that all new referrals are processed on eRS within 24 hours of receipt and that the referral letter is forwarded to the relevant Trust depending on triage outcome.

To manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.

To be responsible for processing patient choice requests, including sending out Patient Choice Forms and actioning the results, ensuring appointments are scheduled in line with patient preferences and according to policy guidelines.

To be responsible and accountable for all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.

To monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.

Liaise with clinical staff regarding the booking of appointments of patients who need to be processed urgently.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

A range of attractive benefits and discounts

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Full support and training to develop your skills

Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

For further details / informal visits contact: Name: Monique Shonde Job title: Service Manager for Digital Clinical Services Email address: [e-mail]

Belita Marfo ([e-mail]) - Project Support Officer