Appointment Coordinator

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading healthcare provider is seeking a Band 3 Radiology professional for a part-time role at the Bristol Royal Infirmary. The successful candidate will manage patient communications, handle queries, and support waiting list management. This role offers a flexible working environment and is ideal for individuals who thrive in a busy team setting. Join us to contribute to high-quality patient care in a supportive and diverse workplace.

Qualifications

• Educated to GCSE grade C or above in English and Maths.
• Business and Administration Level 3 NVQ or equivalent experience.

Responsibilities

• Liaise with clinical and non-clinical staff for queries.
• Manage patient communications and waiting list data.
• Handle patient complaints and queries effectively.

Skills

Effective communication

Organizational skills

IT skills

Ability to work under pressure

Education

GCSE in English Language

GCSE in Maths

Business and Administration Level 3 NVQ

Job description

This post is only open to internal applicants.

Band 3

Main area Radiology Grade Band 3 Contract Permanent Hours Part time - 18.75 hours per week (Monday Tuesday Wednesday) Job ref 387-DT6925-TJ

Site Bristol Royal Infirmary Town Bristol Salary £24,625 - £25,674 pro rata Salary period Yearly Closing 27/05/2025 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Book appointments in line with trust policy

To monitor and managing active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders.To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests.

To be the first point of contact for staff queries and patient complaints.

Main duties of the job

·To liaise with and act as a point of contact for queries from clinical and non-clinical staff

· Escalate patient queries, complaints, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

· To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

· Implement the policy and investigate patients who do not attend (DNA) their appointment

· To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice

Book appointments in line with trust policy

To monitor and managing active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders.To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests.

To be the first point of contact for staff queries and patient complaints.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of admission policies and procedures

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.