ApplicationSupport-TechnologySupportIII

JPMorgan Chase; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une organisation de premier plan dans les services financiers recherche un membre de l'équipe Technology Support III. Vous serez responsable de la stabilité et de la performance des systèmes, tout en promouvant une culture d'amélioration continue et en résolvant les interruptions de service pour garantir une expérience utilisateur fluide.

Qualifications

• Expérience en dépannage et maintien des services informatiques.
• Expertise en gestion d'applications dans un environnement technologique à grande échelle.
• Compétences en utilisation d'outils de surveillance.

Responsibilities

• Fournit une livraison de service d'application ou d'infrastructure.
• Assure la maintenance quotidienne des systèmes.
• Identifie les problèmes et communique les solutions aux parties prenantes.

Skills

Troubleshooting IT services

System maintenance

Observability tools

Analysis and problem solving

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Digital Document Management Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

About the Team

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.