Applications Support Senior Analyst - Assistant Vice President

Citigroup Inc.; Belfast; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global financial institution in Belfast is seeking an Application Support professional to join their Services Core Banking production support team. The role involves providing technical oversight, resolving issues, and maintaining optimal application performance. Ideal candidates will have experience in application support and possess strong problem-solving skills. This position offers a hybrid working model with 27 days of annual leave and additional benefits.

Benefits

27 days annual leave (plus bank holidays)

Discretionary annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to learning and development resources

Qualifications

• Experience in an Application Support role.
• Experience with real-time monitoring systems.

Responsibilities

• Ensure timely resolution of issues to minimize business disruption.
• Provide technical oversight across various systems and applications.
• Leverage expertise to resolve complex issues within the application support domain.
• Participate in application releases deployment process.
• Perform post-release checkouts after application and infrastructure updates.
• Develop and maintain technical support documentation.
• Effectively share information with team members and other technology teams.
• Communicate appropriately with relevant stakeholders.

Skills

In-depth knowledge of application support principles and practices

Excellent communication skills

Effective problem-solving and analytical skills

Ability to prioritize tasks and manage time effectively

Proficiency in issue tracking and reporting tools

Ability to plan and organize workload

Job description

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Services Core Banking production support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Applications Support team plays a critical role in ensuring the stability, efficiency, and effectiveness of our business applications. This team is responsible for providing technical oversight, resolving issues, managing outages, and collaborating with various stakeholders to maintain optimal application performance. The team works closely with users, traders, internal technology groups, and vendors to ensure seamless operation of critical systems.

What you’ll do

• Technical Support and Communication: Ensure timely resolution of issues to minimize business disruption
• Technical Oversight: Provide technical oversight across various systems and applications
• Problem Solving: Leverage expertise to resolve complex issues within the application support domain
• Release Participation: Participate in application releases deployment process
• Post-Release Checks: Perform post-release checkouts after application and infrastructure updates
• Documentation: Develop and maintain technical support documentation
• Knowledge Sharing: Effectively share information with team members and other technology teams
• Stakeholder Communication: Communicate appropriately with relevant stakeholders

Experience

• Experience in an Application Support role
• Experience with real-time monitoring systems

Skills

• In-depth knowledge of application support principles and practices
• Excellent communication skills
• Effective problem-solving and analytical skills
• Ability to prioritize tasks and manage time effectively
• Proficiency in issue tracking and reporting tools
• Ability to plan and organize workload

What we’ll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

View Citi’s EEO Policy Statement and the Know Your Rights poster. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.