Applications Support Officer - MID06794

Midlothian Council; Dalkeith; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits motivated individuals to join a forward-thinking council in a hybrid role as an Applications Support Officer. This position involves delivering essential software and applications support to staff across various council services. You will play a key role in implementing and enhancing systems like Open Revenues and ONE Housing, while also providing training to users. With a focus on career development, this role offers a chance to grow your skills in a dynamic environment. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Educated to SVQ level 3 or equivalent in IT or related field.
• Evidence of numeracy and literacy at Higher Grade.

Responsibilities

• Provide software support for Council systems and applications.
• Deliver training to system users and support ongoing development.

Skills

MS Excel

Interpersonal Skills

Data Manipulation

Education

SVQ Level 3

HNC Information Technology

Information Management

Tools

Query and Reporting Tools

Job description

Job Vacancy

An exciting opportunity has arisen for motivated and enthusiastic candidates to develop the necessary skills to deliver software and applications support to staff across all Council services.

Based in Midlothian House (home/hybrid working available), as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilizing Council systems and applications including Open Revenues (Council Tax, Revenues & Benefits), ONE Housing (Housing), CivicaPay (Payment Acceptance), and D360 (Document Management & Workflow).

You will support the implementation, operation, and ongoing development of these systems/applications and associated business processes, delivering training to system users as required. You will also be part of a project team delivering an exciting transformation programme for Open Revenues and Customer Payments.

This role is suitable for ambitious individuals interested in developing a career in software/application support.

Knowledge

Educational/Vocational Qualifications Required

Essential: Educated to SVQ level 3 or in a relevant subject such as HNC Information Technology, Information Management, Business Information Systems, or equivalent competency, along with evidence of numeracy and literacy at Higher Grade.

Experience Required

Essential: Evidence of advanced MS Excel skills; developed interpersonal skills for implementing procedural changes; understanding of legislation related to information retention.

Desirable: Ability to produce and manipulate data using query and reporting tools; previous systems administration experience, including helpdesk services; experience delivering staff training; experience in designing training and procedural documentation.

Previous applicants need not re-apply.

Application Details

Closing date: Sunday, 25th May

Interview date: Wednesday, 11th June 2025

Job Advert

Position Title: Applications Support Officer

Directorate: Place

Working from Home: Hybrid

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 36 hours/week

Working Pattern: Monday to Friday, 7 hours 12 minutes per day

Salary: Minimum £30,243.53 per annum, based on 36 hours/week over 52 weeks, with appointment at the first point on the salary scale.

Note: Successful applicants will need to complete a disclosure check for access to official information, with the fee paid by the applicant.

Additional Information

If you encounter issues applying or need reasonable adjustments due to disability, contact the Recruitment Team at 0131 271 3063 referencing the post. Midlothian Council is undergoing transformation; internal candidates may be prioritized for some vacancies, potentially causing delays. Candidates from training programs, with disabilities, or who are care-experienced young persons, meeting essential criteria, are eligible for a guaranteed interview.