Applications Support Lead

CGI; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading global technology company in Glasgow is seeking an Applications Support Lead to manage enterprise applications and lead teams. You will handle incident resolution, oversee application support, and ensure alignment with client business goals. Ideal candidates have strong technical leadership abilities and experience in service delivery. This position offers a competitive salary, pension, and excellent benefits.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme

Qualifications

• Proven track record of investigating and resolving complex incidents in line with SLAs/OLAs.
• Experience in managing complex change requests and project rollouts.
• Deep understanding of how services contribute to client business outcomes.

Responsibilities

• Manage complex enterprise applications and lead high-performing teams.
• Ensure exceptional service delivery aligned with client outcomes.
• Oversee support, configuration, and enhancement of key software services.

Skills

Incident resolution

Change management

Service delivery alignment

Technical leadership

Team management

Job description

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Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Applications Support Leads are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

As Applications Support Lead, you’ll be at the forefront of managing complex enterprise applications, leading high-performing teams across onshore and offshore locations, and ensuring exceptional service delivery aligned with client outcomes. The role will require you to lead in a dynamic, forward-thinking environment where your technical expertise and leadership will impact business success. In this role, you'll oversee the end-to-end support, configuration, and enhancement of key software services, guiding your teams through critical incidents, innovative change requests, and strategic development planning. You’ll act as the technical authority for your application group(s), work closely with service delivery leadership, collaborate with vendors, and influence roadmaps that align with business goals and future growth.

Required qualifications to be successful in this role:

• Proven track record of investigating and resolving complex incidents, including those with significant business impact, in line with SLAs/OLAs.
• Experience in managing and implementing complex change requests and project rollouts, ensuring successful delivery within timelines
• Deep understanding of how services contribute to client business outcomes, with the ability to influence and align service delivery with client needs..
• Strong ability to manage escalations and coordinate with third-party vendors and stakeholders to address issues promptly.
• Demonstrated ability to lead teams, drive technical innovation, and manage application-related decisions to optimize service delivery.
• Proven experience overseeing the installation, configuration, and ongoing support of enterprise applications.


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