Applications Support Engineer - Lifecycle Services

TN United Kingdom; Middlesbrough; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Applications Support Engineer in Middlesbrough, where you'll tackle diverse technical challenges in a dynamic environment. This role involves supporting customers with upgrades, application deployments, and maintenance activities on DeltaV systems, with a strong focus on cybersecurity. You'll be a key player in building relationships with clients, ensuring their systems run smoothly, and providing 24/7 emergency support. With a commitment to work-life balance and professional growth, this innovative firm offers a rewarding workplace where your contributions will make a significant impact.

Benefits

Flexible Work-from-Home Policy

Comprehensive Medical Care

Opportunities for Growth and Development

Work-Life Balance Support

Global Volunteer Programs

Qualifications

• Hands-on experience with hardware and software installation and maintenance.
• Understanding of computer, network, and control system architectures.

Responsibilities

• Support customers with upgrades, deployments, and maintenance activities.
• Respond to customer emergencies as part of the on-call team.
• Build relationships and provide trusted advice to clients.

Skills

Customer Relationship Management

Technical Problem Solving

Installation and Maintenance

Network Architecture Understanding

Microsoft Windows Installation

Documentation Skills

Education

Relevant Technical Degree

Tools

DeltaV DCS/SIS

Cybersecurity Tools

Job description

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Applications Support Engineer - Lifecycle Services, Middlesbrough

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Client:

emerson

Location:

Middlesbrough, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

b0a0cf69caa9

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Looking for the next step in your career? Do you enjoy a variety of technical challenges in a dynamic and fast-paced work environment? By joining our UK Lifecycle Services team as an Application Support Engineer, you will support our customers through a blend of upgrades, application deployments, and maintenance activities on their DeltaV DCS/SIS. You will primarily engage our Process Systems and Solutions (PSS) customers within a region of the UK, including offshore installations, to build relationships and become their trusted adviser. You may also be required to support elsewhere within Emerson's Northern Europe Region. We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus, including Backup & Recovery, Patch Management, Endpoint Security, and Application Whitelisting. You will complete certification paths for these products to deploy and maintain them. We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team providing 24/7 emergency response to several UK customers. These activities will require you to travel regularly to customer sites (average approximately 60% to 70% of your time).

If this sounds like an exciting job for you, we encourage you to join our team!

In This Role, Your Responsibilities Will Be:

• Establish a deep understanding of DeltaV, its complementary products, and the infrastructure on which it is deployed;
• Take ownership of deployment projects—from proposal and design to site execution;
• Perform maintenance tasks on customer systems;
• Support the sales team to promote and sell products and services in our portfolio;
• Be included in the on-call rota, ready to respond to customer emergencies;
• Embrace the "Think Customer" culture and build positive relationships with our customers.

Who You Are:

You build customer relationships. You align words and actions to model reliability. You stay on top of new communications technologies. You try different solutions for problems and learn from the results.

For This Role, You Will Need:

• Enjoys being hands-on with installing and maintaining hardware and software on customer sites;
• Is comfortable interacting with customers;
• Understands computer, network, and control system architectures, including Virtualisation;
• Is capable of installing Microsoft Windows and DeltaV applications;
• Resolves issues calmly and in a structured manner, knows their limits, and calls on support from others when needed;
• Can write project and report documents;
• Is flexible to meet customer demands, including occasional offshore work, unsociable hours, and weekends.

Preferred Qualifications that Set You Apart:

• Communication and collaboration skills.

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to opportunities for growth and development, we strive to create a supportive and rewarding workplace.

Depending on location, our flexible work-from-home policy allows you to balance quiet home office days with collaborative experiences in the office, enabling you to personalize your work-life mix.

Moreover, our global volunteer employee resource groups empower you to connect with peers, promote diversity and inclusion, and contribute positively to communities around us.