Applications Support Engineer - IMS

WMJobs; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading company is seeking an experienced Applications Support Engineer to join its dynamic team. The role involves expert support for multiple software applications, specifically the Income Management application. Ideal candidates will have extensive experience in application support, strong IT skills, and exceptional interpersonal abilities, all while contributing to collaborative team goals.

Benefits

Training and development opportunities

Supportive leadership

Inclusive workplace environment

Benefit package promoting work-life balance

Qualifications

• Experience in Application Support ideally within a Local Authority.
• Ability to develop and deliver own work plan in a busy environment.
• Strong IT skills with experience in troubleshooting and managing software applications.

Responsibilities

• Provide expert support for software applications including Income Management Application.
• Manage service tickets and assist with third party solution implementations.
• Build strong relationships with peers and stakeholders.

Skills

Technical Skills

Communication

Customer Support

Education

Experience in Application Support

Job description

WMJobs Birmingham, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Applications Support Engineer - IMS role at WMJobs

WMJobs Birmingham, England, United Kingdom

6 days ago Be among the first 25 applicants

Join to apply for the Applications Support Engineer - IMS role at WMJobs

Birmingham City Council,

Applications Support Engineer – Income Management Systems Team

Permanent

Grade 4 - £33,366 - £40,476

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What We Are About

As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

Key Responsibilities

• Technical Expertise: Be part of the implementation and Support Team for the new Income Management application and provide seamless support once live, to multiple business areas.
• Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business
  
  
  

About You

• Experience: Comprehensive experience in Application Support, ideally support within a Local Authority.
• Experience working in a multi-disciplined customer-facing application support team, with varying levels of technical ability and responsibility
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications.
• Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
  
  
  

We Will Support You With

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council
  
  
  

For any informal enquires please contact: Sue Causer ([e-mail]) or Parveen Ellahi ([e-mail])

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description And Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

Referrals increase your chances of interviewing at WMJobs by 2x

Get notified about new Application Support Engineer jobs in Birmingham, England, United Kingdom.

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 2 days ago

West Midlands, England, United Kingdom 2 weeks ago

Stafford, England, United Kingdom 5 days ago

Application Support Specialist – Global Banking & Markets – Birmingham – Associate

West Midlands, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

Lead Technical Support Engineer - Variable Speed Drives

West Midlands, England, United Kingdom 3 weeks ago

Warton, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 1 week ago

Warwickshire, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 hours ago

Stafford, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 6 days ago

Applications Support & Development Officer

Walsall, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 4 days ago

Warwick, England, United Kingdom 2 weeks ago

Staffordshire, England, United Kingdom 2 weeks ago

Electronics / Electrical - Technical Support Engineer

Coventry, England, United Kingdom 2 hours ago

Birmingham, England, United Kingdom 3 months ago

Coventry, England, United Kingdom 2 weeks ago

Kingswinford, England, United Kingdom 14 hours ago

Worcestershire, England, United Kingdom 2 days ago

Integrated Logostic Support Engineer (ILS)

Worcester, England, United Kingdom 6 days ago

Software Installation and Support Engineer

Worcestershire, England, United Kingdom 2 months ago

Applications Support & Development Officer (Geospatial) - Ref: RT01125

Walsall, England, United Kingdom 1 week ago

Kingswinford, England, United Kingdom 14 hours ago

Kingswinford, England, United Kingdom 14 hours ago

Kingswinford, England, United Kingdom 14 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.