Applications Support Engineer

Birmingham City Council; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local city council in Birmingham is seeking a Senior Application Support Engineer to lead application support initiatives. The role involves collaborating with various teams to ensure effective implementation and support of software applications, such as the new Income Management Application. Ideal candidates should possess strong technical skills, relationship-building abilities, and a comprehensive understanding of application support in a fast-paced environment.

Benefits

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre establishments

Qualifications

• Extensive hands-on experience in Education Systems, Library Services, or Waste Management.
• Lead on the implementation and seamless support of applications across multiple business areas.
• Develop and maintain relationships with peers and stakeholders.
• Comprehensive experience in Revenues and Benefits service support.
• Strong IT skills for managing software applications.
• Excellent interpersonal and communication skills.
• Ability to work independently and lead a support service.

Responsibilities

• Provide expert technical support for various software applications.
• Collaborate with functional, development, delivery, and security teams.
• Implement and support new and existing applications.

Skills

Technical Expertise

Application Support

Relationship Building

Experience

Technical Skills

Communication

Additional Skills

Job description

Join Birmingham City Council's dynamic Applications Support Team as an experienced Senior Application Support Engineer. You'll lead on expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be a user-centric, highly motivated individual with extensive experience in providing expert technical support and guidance to internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment.

What we are about

As a Senior Application Support Engineer, you will lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs. You will lead on the current application portfolio of a variety of applications such as Education and Waste Management. You will collaborate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.

Responsibilities and Requirements

• Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of Education Systems, Library Services or Waste Management.
• Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas - such as leading on implementation of third party hosted solutions including interpreting business requirements to ensure correct set up of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.
• Experience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.

Working for Birmingham City Council

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

We have a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

What we offer

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.