Applications Support Analyst (Acturis)

NFP; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance organization in Birmingham is looking for an Applications Support Analyst to join their Technology team. This role involves supporting core insurance platforms and ensuring seamless operations. Ideal candidates will have experience with Acturis and a background in helping end users within insurance sectors. The position offers exposure to a dynamic environment and hybrid working opportunities.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Life Assurance and Group Income Protection

Additional days off for wellbeing

Qualifications

• Experience with insurance accounts, claims, and finance handlers is preferred.
• Strong understanding of data structures is a plus.

Responsibilities

• Support employees via phone or in-person, ensuring excellent service.
• Assist with application issues and business integrations.
• Log and manage incidents using ticketing systems.

Skills

Experience supporting end users

Troubleshooting skills

Strong Acturis platform knowledge

Proficiency with enterprise-level service desk systems

Excellent communication skills

Ability to train others

Job description

Overview

We’re hiring for an Applications Support Analyst (Acturis) to support our growing Technology team. We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

We’re looking for someone with:

• Experience supporting end users including insurance accounts, claims and finance handlers
• Troubleshooting skills with escalation to third-party providers as needed
• Strong Acturis platform knowledge and understanding of data structures preferred
• Proficiency with enterprise-level service desk systems
• Excellent communication, customer service and problem-solving skills
• Ability to train others, share knowledge, take initiative and work dependably

Using these skills, you’ll be:

• Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
• Assisting with application issues, future acquisitions and business integrations
• Logging and managing incidents and service requests using enterprise-level ticketing systems
• Supporting application integration, data migration and onboarding processes during acquisitions

About NFP

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer

Finances

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.