Applications Support Analyst

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job description

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We specialise in the recruitment of high-quality candidates in the Support sector. We have an excellent opportunity for an Applications Support Analyst to maintain and develop current ERP systems across the company’s European network.

Applications Support Analyst’s Core Duties

• Provide support, including login assistance, user additions, and access management
• Provide daily operations support and perform diagnostics, error logs, and updates
• Keep the system updated with requests, issues, and resolutions
• Support with training and inductions
• Provide deskside support to users
• Ensure the systems in Europe have robust data platforms to support efficient operation
• Develop process documentation for new systems and training
• Support change and risk management projects
• Support in the transition of solutions working with third-party client teams
• Contribute to test conditions for system verification and user acceptance testing
• Support in quality management reviews

Applications Support Analyst’s Key Experience

• Minimum 3 years’ ERP implementation experience
• Experience from the design of methodologies to implementation methodologies
• Experience with large ERP systems (Monitor / Syspro)
• Experience working with Manufacturing, Customer Service, Purchasing, and Finance modules
• Good general IT knowledge with applications, networks, storage, and infrastructure
• Excellent MS Office experience (Word, Excel, VISIO, PowerPoint)
• Experience with CRM systems (desirable)
• Experience with SnowFlake and BMNP 2.0 or process mapping (desirable)
• Project management experience and ability to multi-task (desirable)
• Great interpersonal and communication skills - able to work with different levels and cultures
• Commercial awareness of business functions and strategic planning
• Full driver’s license and access to own vehicle
• Able to travel within Europe occasionally to support other offices

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Created on 26/04/2025 by TN United Kingdom