Applications Support Analyst

lgt; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

LGT Wealth Management UK LLP is seeking an IT Application Support Analyst to join our London team. You will resolve incidents, manage changes and coordinate with third-party suppliers to ensure robust operation of core financial applications.

The role requires experience with Figaro (essential), Salesforce and ITIL processes, and a proactive, customer-focused approach. Occasional out-of-hours work may be required; this is based in London at our Cornhill office.

Qualifications

• Experience supporting Figaro in a similar role (essential).
• Experience with Salesforce and SQL Server Management Studio (preferred).
• Familiarity with ITIL-aligned environments and incident/problem management.
• Experience with IT service management tools such as ServiceNow, JIRA or IVANTI.

Responsibilities

• Resolve IT application-related incidents, problems and service requests in line with ITIL practices.
• Communicate incident status to users in a timely and professional manner.
• Liaise with IT suppliers to resolve incidents and problems promptly.
• Conduct problem diagnosis and implement resolution or preventive actions.
• Monitor availability and performance of supported IT applications.
• Prioritise and schedule support activities; update technical documentation.
• Participate in disaster recovery activities as required.
• Provide ad-hoc training to staff on supported applications.
• Implement, test and monitor IT application changes per Change Enablement Process.
• Ensure capacity, security and service requirements are considered in changes.

Skills

Strong communication

Customer focused

Planning & organisation

Ownership & follow-through

Supplier coordination

Tools

Figaro

Salesforce

SQL Server Management Studio

Objectif Lune PlanetPress

INVU Document Management

WhereScape/Data Warehouse

ITIL

ServiceNow

JIRA

IVANTI

Job description

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs.

Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £30 billion in funds under management and circa 700 staff.

Job Description

Key Responsibilities

• Resolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• As required, provide timely communication to users on the status of their incidents and requests.
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Prioritise and schedule assigned support activities and tasks.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities, as required.
• Provide ad-hoc training to fellow support staff and end-users on supported applications.
• Implement, test and monitor required IT application changes, including software releases, in line with our Change Enablement Process.
• Ensure capacity, availability, security and service support requirements are considered in all IT application changes.
• Understand and comply with the IT organisation requirements, processes, procedures and policies
• Perform other duties as assigned by your line manager
• The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays

Requirements

Technical Requirements:

• Experience supporting any of the following applications in a similar role:
  • Figaro (essential)
  • Salesforce (preferred)
  • SQL Server Management Studio (preferred)
  • Objectif Lune PlanetPress (preferred)
  • INVU Document Management (preferred)
  • WhereScape/Data Warehouse (desirable)
• Experience applying software release management techniques.
• Experience completing application testing.
• Demonstrable experience in a similar role in the financial services sector.
• Experience working in an ITIL aligned environment.
• Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.

Other skills, competencies, and attributes:

• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Ability to produce clear written material and communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Customer focused and goal orientated with keen attention to detail.
• Strong planning and organisation skills.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to understand and determine when issues should be escalated to a higher level.
• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

Contact Information: LGT Wealth Management UK LLP, 14 Cornhill, London EC3V 3NR, Phone [phone], [e-mail], www.lgtwm.com