Applications Operations Analyst

ZipRecruiter; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment specialist seeks an Applications Operations Analyst in London, offering a chance to enhance enterprise application performance in a dynamic law firm. The role involves system maintenance, monitoring application health, and collaborating with cross-functional teams. Ideal candidates should have over three years of experience and familiarity with ITIL practices, along with skills in troubleshooting and scripting.

Qualifications

• 3+ years of experience in enterprise application support or IT operations.
• Familiarity with ITSM platforms and monitoring tools.
• Experience with documentation tools and scripting.

Responsibilities

• Perform system maintenance, patching, and upgrades.
• Monitor application health and performance, proactively resolving issues.
• Maintain documentation and identify automation opportunities.

Skills

Troubleshooting

Analytical skills

Collaboration

Education

ITIL Foundation certification

Tools

ServiceNow

PowerShell

Python

Job description

Job Description

Applications Operations Analyst – London

Permanent | Hybrid Working | Competitive Salary

An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.

Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.

Key Responsibilities:

• Perform system maintenance, patching, and upgrades in line with change management procedures
• Monitor application health and performance, proactively resolving issues
• Manage user access controls and support security audits
• Respond to incidents and service requests within SLA targets
• Support application deployments, integrations, and configuration changes
• Maintain documentation, runbooks, and support knowledge base articles
• Identify opportunities for automation and process optimisation
• Track and report on KPIs, system uptime, and user engagement metrics
• Collaborate with cross-functional teams to support scalability and performance tuning

Ideal Candidate Profile:

• 3+ years of experience in enterprise application support or IT operations
• Strong troubleshooting and analytical skills
• Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
• Understanding of access management, patching, and vulnerability remediation
• Exposure to ITIL practices and professional services environments
• Experience with documentation tools and scripting (e.g., PowerShell, Python)
• Relevant certifications (e.g., ITIL Foundation)

It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.

To express interest or learn more, please get in touch directly.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal