Applications Manager - IT

JR United Kingdom; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une entreprise dynamique dans le secteur de l'hôtellerie recherche un Applications Manager expérimenté pour superviser la gestion et l'optimisation des systèmes d'applications critiques. Ce rôle clé nécessite une expertise technique et une gestion efficace des fournisseurs, ainsi qu'une capacité à travailler en étroite collaboration avec plusieurs équipes au sein de l'organisation. Le candidat idéal aura une solide expérience dans la gestion des systèmes de propriétés hôtelières et des compétences en communication et gestion de projets.

Qualifications

• Expérience avérée dans la gestion de systèmes de propriétés hôtelières.
• Familiarité avec les pratiques ITIL et les processus de contrôle des changements.
• Capacité à travailler en collaboration avec des équipes IT, Opérations, Finance et RH.

Responsibilities

• Gérer et soutenir les systèmes d'applications d'affaires, incluant PMS, POS, CRM.
• Conduire des mises à niveau de systèmes, des mises en œuvre et des migrations.
• Assurer la sécurité des applications conformément aux normes de l'entreprise.

Skills

Gestion de projets

API integrations

Communication avec les parties prenantes

Tools

Mews

Opera

Salesforce

SAP

Job description

Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

Virtual job fairs

fully office based role .

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Co-ordinate between IT and the application users and vendors
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardised reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.

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Created on 04/06/2025 by JR United Kingdom