Applications Manager - IT

JR United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in hospitality services is seeking an experienced Applications Manager for a fully office-based role in Manchester. This position will oversee the lifecycle and strategic use of critical business applications, ensuring they align with operational needs and compliance standards. The ideal candidate will possess extensive experience in managing hospitality property systems and demonstrate strong project management skills across various business functions, including IT, Operations, and Finance.

Qualifications

• Proven experience managing hospitality property systems is crucial.
• Strong understanding of API integrations and system workflows required.
• Excellent project management skills and ability to work collaboratively.

Responsibilities

• Manage and support core business applications in hospitality settings.
• Lead system upgrades and manage vendor relationships effectively.
• Ensure application security and compliance with GDPR and regulations.

Skills

API integrations

Project management

Stakeholder communication

Collaborative work

Familiarity with ITIL practices

Tools

Mews

Opera

Harri

Yardi

Salesforce

SAP

Job description

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Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

fully office based role .

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Co-ordinate between IT and the application users and vendors
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardised reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.