Applications Manager - IT

JR United Kingdom; Liverpool; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector seeks an experienced Applications Manager to oversee vital business applications. This office-based role involves managing application performance, vendor relationships, and project lead tasks while ensuring systems align with business needs and regulatory standards. The ideal candidate will have a strong background in hospitality property systems and excellent project management skills.

Qualifications

• Experience managing hospitality property systems (e.g., Mews, Opera).
• Strong understanding of API integrations and system workflows.
• Ability to work across IT, Operations, Finance, and HR teams.

Responsibilities

• Manage and support core business applications.
• Lead system upgrades, implementations, and migrations.
• Ensure application security aligns with standards.

Skills

Project Management

Vendor Management

System Integrations

Stakeholder Communication

Tools

PMS

POS

CRM

Salesforce

SAP

Job description

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Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

fully office based role .

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Co-ordinate between IT and the application users and vendors
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardised reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.