Applications, Implementation and Support Manager

Integrated Care System; Nottingham; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking an Applications, Implementation and Support Manager to lead on the implementation of new systems across the Trust. This role involves supporting both clinical and non-clinical teams and requires strong communication skills and a background in software application. The salary ranges from £38,682 to £46,580 per annum, and the position will require some on-site presence at various hospitals.

Qualifications

• Experience of managing both technical and non-technical teams.
• Track record of document management and change leadership.
• Ability to concentrate for long periods in a reactive environment.

Responsibilities

• Lead on the implementation of new systems across the Trust.
• Provide continued support to existing hospital systems.
• Ensure all new systems are correctly scoped and documented.

Skills

Excellent communication and interpersonal skills

Experience in hospital systems or software application

Ability to solve IT problems

Education

Educated to degree level or equivalent experience

IT computer qualification (ECDL or equivalent)

Job description

Go back Nottingham University Hospitals NHS Trusts

Applications, Implementation and Support Manager

The closing date is 10 August 2025

Digital Services are looking to recruit Application Support Manager on permanent basis working 37.5 hrs per week

This role is part of the wider EPR solution and as such will be exciting and challenging position which will make a difference to staff and patients across Nottinghamshire.

In addition to the qualities in the Person Specification, you will possess excellent communication and interpersonal skills and work effectively both within a team and independently.

The post holder will not have any direct patient contact but will have access to confidential and sensitive patient information - therefore a standard level CRB check will be required for the post.

Main duties of the job

In addition to the below summaryyou need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

The post holder will be responsible for ensuring that Digital Services software application projects are planned and implemented effectively and that all changes to the Trusts main live systems are done so in a controlled and planned way, in adherence to the Digital Services Change Request Policy. You will become the subject matter expert for a number of digital applications for the Trust and the wider community and will also be expected to take the lead on larger projects with support from the Application Officers.

This is a role that opens many opportunities throughout the Trust through exposure to a wide range of staff and applications. You would be involved from scoping to delivery in this fast-paced environment.

About us

NUH has over 20,000 staff and believes in helping those staff constantly improve their skills and knowledge. This is an exciting time to be part of Digital Services at NUH as we embark on the replacement of our existing EPR systems and deploy digital solutions which will support our staff and process for the next 5 - 10 years.

At present a significant proportion of the Digital Service teams are working from home using loaned NUH equipment. This is in response to the Pandemic, but you will still be expected, to be on site at City and QMC hospitals and travel between them (A free medilink bus service is available for staff) during the day. NUH are currently monitoring the blended working approach of its staff, and circumstances may change in the future requiring you to work more at the hospital sites.

Job responsibilities

Lead on the implementation of new systems across the Trust, supporting both non-clinical and clinical teams

Gain exposure to a range of systems, operations, processes, and strategies.

Apply your business knowledge and continue to develop your career.

Be part of a dedicated and welcoming team and enjoy a diverse, interesting and challenging role in a fast-moving environment.

Provide continued support to existing hospital systems such as Nervecentre, Medway Pas & Badgernet

Work with departments across the Trust to ensure all new systems are correctly scoped.

Undertake extensive system testing prior to system implementation/upgrades

Complete documentation in accordance with our processes

Provide second line support for Digital Services supported systems

Person Specification

Qualifications

• Educated to degree level or equivalent experience or training
• Trained in some hospital systems or evidence of other software application experience
• Achieved an IT computer qualification (ECDL or equivalent)
• Awareness of ITIL Service Management methodology.

Experience

• Detailed knowledge and awareness of users of ICT across the NHS or another large organisation
• Has proven experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems.
• Proven experience of successfully leading changes
• Excellent track record of document management
• Proven experience of issue management and resolution
• Experience of convening and chairing meetings
• Experience of liaising with external suppliers

Physical skills

• Able to concentrate for long periods of time in an unpredictable/reactive environment

Communication

• Excellent communication skills both written and oral. Communicating with enthusiasm and commitment
• Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations
• Ability to manage differing and sometimes conflicting demands for time and resources by customers, respectfully and with integrity

Planning and organisation skills

• Able to work both as an individual using own initiative and as a team member, prioritising workloads

Analytical & judgement skills

• Prioritise and respond to planned and unplanned situations on a daily basis, with integrity and respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts

£38,682 to £46,580 a yearper annum pro rota