Applications Engineer II

Booker; Eccles; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Colleague card 10% off

Tesco discounts after 3 months

Tesco Mobile discounts

Job summary

Booker is seeking an Applications Engineer II to support and enhance HR and Payroll applications that keep the business running smoothly. You will work with the Application Engineering team, align with stakeholders, troubleshoot issues, and deliver practical system solutions across the HR/Payroll landscape.

You will help ensure applications are reliable, secure and fit for purpose while contributing to continuous improvement and knowledge sharing.

Qualifications

• Experience supporting HR, Payroll or other business-critical applications.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Experience translating business requirements into practical, user-friendly system solutions.
• Knowledge of application configuration, maintenance and support.
• Strong communication skills and the ability to build effective relationships with stakeholders, colleagues and suppliers.
• Excellent organisational skills with the ability to prioritise workload and manage multiple tasks.
• A proactive approach with strong attention to detail and a commitment to delivering quality outcomes.
• A passion for continuous improvement, learning and personal development.

Responsibilities

• Supporting the day-to-day operation of HR and Payroll applications, ensuring they remain stable, secure and effective.
• Working with business stakeholders to understand requirements and deliver practical system improvements.
• Configuring, maintaining and enhancing application functionality to support business processes.
• Supporting application changes, upgrades, testing and project delivery.
• Investigating and resolving incidents, service requests and system issues in a timely manner.
• Producing accurate documentation, reporting and support records.
• Collaborating with suppliers and internal teams to deliver effective solutions.
• Driving continuous improvement across applications, processes and user experience.
• Providing guidance and support to colleagues and end users when required.
• Following governance, security and change management processes to ensure compliance and best practice.

Skills

HR/Payroll apps

Analytical thinking

Problem solving

Stakeholder communication

Documentation

Organisational skills

Continuous improvement

Attention to detail

Tools

ERP systems

HR/payroll software

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, we're always looking for ways to make things better for our colleagues and customers. As an Applications Engineer II, you'll play an important role in supporting and enhancing the HR and Payroll applications that help our business run smoothly every day.

Working as part of the Application Engineering team, you'll collaborate with stakeholders across the business to understand their needs, troubleshoot issues and deliver practical system solutions. You'll help ensure our applications and data are reliable, secure and fit for purpose, while supporting continuous improvement across our HR and Payroll technology landscape.

This is a fantastic opportunity for someone who enjoys solving problems, working with people and developing their expertise in enterprise applications and business systems. We welcome applications from people with diverse backgrounds and experiences and are committed to creating an inclusive environment where everyone can thrive.

You will be responsible for

• Supporting the day-to-day operation of HR and Payroll applications, ensuring they remain stable, secure and effective.
• Working with business stakeholders to understand requirements and deliver practical system improvements.
• Configuring, maintaining and enhancing application functionality to support business processes.
• Supporting application changes, upgrades, testing and project delivery.
• Investigating and resolving incidents, service requests and system issues in a timely manner.
• Producing accurate documentation, reporting and support records.
• Collaborating with suppliers and internal teams to deliver effective solutions.
• Driving continuous improvement across applications, processes and user experience.
• Providing guidance and support to colleagues and end users when required.
• Following governance, security and change management processes to ensure compliance and best practice.

You will need

• Experience supporting HR, Payroll or other business-critical applications.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Experience translating business requirements into practical, user-friendly system solutions.
• Knowledge of application configuration, maintenance and support.
• Strong communication skills and the ability to build effective relationships with stakeholders, colleagues and suppliers.
• Excellent organisational skills with the ability to prioritise workload and manage multiple tasks.
• A proactive approach with strong attention to detail and a commitment to delivering quality outcomes.
• A passion for continuous improvement, learning and personal development.

Desirable

• ERP system configuration experience.
• Experience working within HR or Payroll environments.
• Project planning and delivery experience.
• Experience delivering training, user support or knowledge transfer activities.