Applications Engineer

St John Ambulance; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A charitable organization providing first aid services is looking for an Applications Engineer to join their Development Ops Team. The successful candidate will manage business technology services and support applications while working within a DevOps framework. Qualifications include an A-Level in computing and Microsoft certification with at least one year of relevant experience. This position offers opportunities for professional growth and a hybrid working environment.

Benefits

Competitive salary and pension scheme

33 days holiday increasing to 38 days

Hybrid, Flexible working

Cycle to work scheme

Electric Vehicle Scheme

Health and Wellbeing portal access

Employee discounts on various services

Qualifications

• Must have at least one year of experience working within an application team.
• Experience in managing business-critical applications is required.
• Ability to work to challenging deadlines.

Responsibilities

• Manage and support business technology services, applications, and platforms.
• Deliver third-line support and project work.
• Prioritize workloads and improve user experience.

Skills

Microsoft Certified in Power Platform

Experience with business-critical applications

Agile methodologies

Waterfall methodologies

ITSM/ITIL tools

Developing technical solutions

Performing QA testing

Supporting UAT

Education

A-Level in computing or related subject

Tools

PowerPlatform

Job description

Role: Applications Engineer

Location:

Contract type: Permanent/Full Time 35 Hours pw

Closing date:

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work-life balance, and be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years (Permanent & FTC employees only)
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health, and wellbeing support and an Employee Assistance Programme
• Discounts – access to Blue Light and NHS Discounts, mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training, and campaigning. As a charity with a rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We develop and provide effective community response and outreach services (e.g., Ambulance response & Nighttime Economy) and empower people with vital clinical skills through programs like Volunteers and Community Advocates, NHS Cadets, and Young Responders. We also operate a social enterprise network delivering first aid training and medical supplies.

This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by developing a new data strategy.

Job Summary

The post-holder will work as part of the Development Ops Team, managing and supporting business technology services, applications, and platforms across the organization. Responsibilities include delivering third-line support, enhancements, and project work. They will work within a DevOps methodology, balancing service needs and solution delivery, prioritizing workloads, and identifying opportunities to improve solutions and user experience.

The role requires working to challenging deadlines, leveraging existing and new technologies, staying updated with legislative requirements, and minimizing service interruptions.

About You

You should possess an A-Level (or equivalent) in computing or a related subject, be Microsoft Certified in Power Platform, and have at least one year of experience working within an application team at a similar organization. Experience with business-critical applications, agile and waterfall methodologies, and ITSM/ITIL tools is required. You should also have experience developing technical solutions, performing QA testing, and supporting UAT.

Key Responsibilities

• Own resolution of incidents, service requests, and problems within SLAs
• Assist in resolving P1 and P2 incidents as part of resolution teams
• Monitor applications, platforms, and datasets, taking preventative actions
• Perform critical maintenance on COTS applications including PowerPlatform
• Contribute to project teams to meet deadlines
• Work within a DevOps framework under the Product Owner's guidance
• Build relationships with stakeholders, acting as subject matter expert
• Translate business goals into technical solutions
• Coordinate with third-party suppliers for enhancements and fixes
• Create documentation and knowledge-sharing activities
• Engage in service transition for new services
• Stay updated on new technologies and legislative changes
• Perform additional duties as required

For more details, see the full job description on our website or upon application.

Find out more about us at www.sja.org.uk

If you are a current employee, apply here: Click here

For other candidates or volunteers, please apply below. We may close this vacancy early if we receive high interest, so early application is encouraged.