Applications Engineer

Turntide Technologies; Gateshead; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions company in Gateshead is hiring an Applications Engineer to provide technical expertise and support to customers with product solutions. The role involves working closely with sales to ensure customer satisfaction and troubleshooting technical issues. A Bachelor's degree in Electrical engineering or related fields is required.

Qualifications

• Bachelor's degree or above in Electrical, Electronics, or related engineering field.
• Technical background or experience in electric motors, battery solutions, or power electronics.
• Experience working with customers in a technical setting.

Responsibilities

• Provide technical expertise to customers for product and service solutions.
• Support installation, configuration, and troubleshooting of products.
• Collaborate with the engineering team to resolve field issues.

Skills

Electric motors

Battery storage solutions

Power Electronics

Technical problem-solving

Customer relationship building

Education

Bachelor's degree in Electrical or related engineering field

Job description

Turntide Technologies designs and manufactures best-in-class electric motors, power electronics, energy storage, and thermal equipment for all things that move.

Our mission is to accelerate the world's transition to sustainable energy by providing innovative and efficient solutions for a cleaner future.

Turntide Technologies operates in North America, Canada, the UK, and India and serves customers in global markets and industries including off highway automotive, commercial vehicles, rail, marine, light vehicles, commercial buildings, and premium automotive. For more information, visit turntide.com.

Job Overview

We are hiring for an Applications Engineer to provide technical expertise and help customers find the best product and service solutions for their needs.

Key Responsibilities

• Working very closely with the sales team to support the installation, configuration, maintenance, troubleshooting, repair, and customer training of Turntide products or solutions remotely or at global customer locations.
• Providing technical support to customers queries, RFQs, or design reviews related to Turntide’s products and ensure they are handled within the allotted time.
• Verifying and validating product and systems configured or customised for customer usage to ensure the customer needs are met.
• Collaborating with engineering team or domain expert to resolve difficult in-field issues in a prompt manner.
• Partner with our Sales, Product & Engineering organizations to drive new business opportunities, improving the customer experience whilst bringing new customer insights back in-house for future product developments.
• Supporting design for installation and maintenance activities as part of the development projects.
  
  

The Requirements

• Bachelors degree or above in Electrical, Electronics, or related engineering field. Relevant engineering or technical experience could also be considered.
• Technical background or experience in one or more of the following or relevant:
• Electric motors
• Battery storage solutions / Battery Management Systems
• Power Electronics (Inverters, DCDCs, OBCs)
• Experience in working with customers in technical setting, including team problems solving and solution selling.
• Ability to work from technical manuals, work instructions, work orders and follow-up of historic troubleshooting findings and notes.
• Strong understanding of engineering fundamentals and principles
• Commercial acumen and results driven.
• Ability to quickly build a rapport with customers.
• Must be able to travel domestically or internationally (sometimes with limited notice)
  

Bonus Points

It would also be great (but not essential) if in addition to the above you also had:

• Knowledge of Functional Safety e.g. ISO26262, IEC61508, D0178B
• Knowledge of EMC, Environmental, Product Safety and Electrical test standards e.g. ISO16750, ECE R10, R100
• Experience in on highway, off highway or non-road industries
• Experience presenting at industry events, customer events, STEM, etc.
  
  

Turntide Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

Please note: Direct applications only. No unsolicited Staffing Recruitment Firm submissions will be accepted. Any unsolicited CVs received will be treated as the property of Turntide Technologies.