Applications Engineer

QSC, LLC; Egham, Greater London; On-site; GBP 80,000 - 100,000; Full time

Job description

Overview

QSC '50 and Forward' – Founded five decades ago, QSC, LLC is now one of the world's leading companies in the design and manufacture of professional audio, video and control (AV&C) solutions, including the Q-SYS platform, power amplifiers, speakers and digital mixing consoles. Combining a wide range of state-of-the-art technologies under one roof, QSC delivers reliable, scalable and flexible solutions for fixed installations, mobile PA, production, enterprise-wide applications and cinema operators around the world. We are headquartered in Costa Mesa, California and have regional offices in Egham (England), Sinsheim (Germany), Wattens (Austria), Nieuwegein (Netherlands), Dubai (UAE), among others. Our mission is to bring people together through immersive experiences and a more connected world. We value quality, commitment, innovation and care for our customers and the community. At QSC, fun and hard work go hand in hand. To strengthen our team in our UK Office, we are looking for a full-time:Applications Engineer (m/w/d)

Responsibilities

In this role, you will support and deliver the highest quality technical support to the UK systems integrators, consultants and end users also across Ireland, Nordics, Eastern and Southern Europe markets. You will provide hardware and software application support and will support the team in delivering the training curriculum for Q-SYS and other specialist QSC platforms.

• Provide Applications support and QSC Training content to the UK, Ireland, Nordics, Eastern and Southern Europe market.
• Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
• Track and monitor system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
• Provide prompt and accurate feedback to customers whilst ensuring all issues are logged accordingly.
• Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain and build an excellent relationship with customers and end users.
• In conjunction with the product development teams, participate in market research, competitor and customer surveys.
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
• Attend industry training and develop relevant knowledge and skills to enhance performance.

Your Profile

• Education to degree level or qualification in industry relevant field such as sound/video engineering, or a qualification in a relevant field such as Crestron, Biamp, Cisco or Dante is preferred.
• Proven work experience as a Technical Support Engineer, Installation Engineer, Commissioning Technician or similar role.
• Comprehensive understanding of audio, video and networking is essential.
• Experience with technical diagnosis applications.
• Ability to learn – looking to grow both professionally and personally.
• Exceptional technical ability with a detail-oriented approach.
• Well organised to manage conflicting priorities.
• Excellent problem-solving skills individually and as part of a team.
• Strong people management and leadership skills.
• Confident and engaging presentation skills.
• Excellent communication skills – with the ability to translate technical information for all types of audiences.
• Fluent English language skills (both verbal and written).

Qualifications

We Offer

• A diverse role in a highly successful international company
• An engaged and culturally diverse environment driven by shared and strong values
• Long-term prospects and career opportunities

Have we aroused your interest? Please apply online.

We look forward to receiving your application!