Applications Analyst - Police Staff - Technology CSC - Counter Terrorism Policing HQ

Counter Terrorism Policing; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading organization in counter-terrorism as an Applications Analyst, where you'll support critical applications impacting national security. This full-time and permanent role in Birmingham offers excellent training in a supportive team environment, focusing on problem-solving and effective communication with users.

Qualifications

• Experience in applications management required.
• Knowledge of ITIL environments preferred.
• Ability to communicate technical issues clearly with users.

Responsibilities

• Monitor web servers, application servers, and databases.
• Assist in managing application-related issues.
• Collaborate with third-party vendors for application support.

Skills

Applications Management

Customer Service

Problem Solving

IT Literacy

Tools

Microsoft Development Tools

MS-SQL Server

IIS

ASP

.NET

Job description

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Applications Analyst - Police Staff - Technology CSC - Counter Terrorism Policing HQ, Birmingham

Client: Counter Terrorism Policing

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c63ed3e8ca03

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Closing Date: 22 October

Location: Birmingham

Contract type: Full Time, Permanent

Band: Band I

Information about the Role

As an applications analyst, you’ll support business-critical systems that are vital to our work in an ITIL-aligned environment. It’s an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre has an extensive network to support the Counter Terrorism Policing network. With the growing threat to National Security, we need to expand this network and that means adding to our dedicated team. It’s your chance to play your part in supporting UK policing.

Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-day, you’ll assist the senior applications analysts and database administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You’ll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.

We want you to take the initiative when it comes to good working practices and processes. So you’ll need experience of applications management and ideally, knowledge of ITIL environments. With this expertise, you’ll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.

While an understanding of Microsoft development tools is essential, you should be just as adept with people and able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team.

This role does however require a flexible working approach, and you may at times be required to travel to sites around the UK as appropriate, as well as working on-call.

Responsibilities

• Work within a service team monitoring components such as web servers, applications servers, log files, disk space, and MS-SQL databases.
• Be a point of escalation for all application-related issues within the Applications and Data team.
• Work as part of a second-line support function following incident management through to incident resolution. Apply problem-solving skills to resolve issues and perform root cause analysis.
• Collaborate with third-party suppliers, stakeholders, and ICT teams to assist in delivering application patches and releases, coordinating vendor support.
• Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and .NET, including troubleshooting, performance tuning, basic querying, and resolving bottlenecks.
• Provide daily support for COTS and web-based software applications with a focus on problem-solving.
• Maintain a strong customer focus, understanding the needs of internal and external customers, and making decisions with their needs in mind.

How to Apply

Apply to the role by clicking the button below. Further information about the role is also available via this link.