Applications Analyst

e.surv Chartered Surveyors; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading surveying firm in the United Kingdom seeks a Technical Lead for Business Applications. The role involves providing support, configuration, and testing for various business applications. The ideal candidate has extensive experience in supporting critical applications and knowledge of Change Management processes. This position offers an opportunity to work within a diverse and inclusive workplace.

Qualifications

• Extensive experience supporting critical business applications in a similar role.
• Experience supporting integrated business applications.
• Demonstrable knowledge of creating and executing test plans.

Responsibilities

• Serve as the technical lead for key business applications.
• Design new solutions and configure applications.
• Assist lenders in testing solutions.

Skills

Supporting critical business applications

Creating and executing test plans

Designing solutions

Understanding of Change Management processes

Education

ITIL v2 or v3 Foundation certification

Good numeracy and literacy skills

Job description

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The role is to provide testing, configuration, and support for our business applications. It includes supporting system issues, designing and implementing solutions with our applications (workflows, app configuration), and testing software releases across the application estate.

Main Accountabilities

1. Serve as the technical lead for key business applications, acting as the primary contact for the business and liaising with suppliers.
2. Design new solutions and configure applications to meet stakeholder requirements.
3. Assist lenders in testing solutions that integrate with applications.
4. Support business applications in use at Quest, SurveyHub, SurveyBooker, Sunrise, etc., troubleshooting issues and liaising with suppliers for workarounds and resolutions.
5. Create and execute test plans for applications like Quest and SurveyHub.
6. Share responsibility for operating the Change Management process, ensuring stakeholders follow the correct procedures.
7. Adhere to the Request For Change process for all application and workflow modifications.
8. Keep the support ticketing system updated at all times.
9. Notify the line manager of any concerns regarding conflicting duties or responsibilities.
10. Operate within the policies, standards, and processes of the information security management system aligned with ISO27001.
11. Follow all policies and operating procedures of the IT department.
12. Be an active team member.

Knowledge and Expertise

1. Extensive experience supporting critical business applications in a similar role.
2. Experience supporting integrated business applications.
3. Demonstrable knowledge of creating and executing test plans.
4. Experience designing solutions and configuring applications to meet stakeholder needs.
5. Understanding of Change Management processes.

Qualifications

1. ITIL v2 or v3 Foundation certification (desirable).
2. Good numeracy and literacy skills.
3. Knowledge of software development processes (desirable).

Apply

If you meet our requirements and are seeking your next career challenge, or would like a confidential discussion about this role, please contact Alka Tarafdar at 07751808563. Alternatively, apply with your CV for a quick response. Our team is also available out of hours at 07794 392858.

In your application, please note your pronouns (e.g., she/her/hers, he/him/his, they/them/theirs).

We are an equal opportunity and Disability Confident employer, committed to building a diverse and inclusive workplace. We welcome applications from all abilities and backgrounds and do not discriminate based on disability or individual needs. If you require reasonable adjustments during the recruitment process, please let us know.

PRE-EMPLOYMENT SCREENING: All employees must pass a Criminal Records Disclosure and Credit Referencing process to work with our lender clients. If unsure, ask the team for details.

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