Applications Analyst

Agilisys; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking an Applications Analyst to enhance their application support services. This role will empower you to develop and maintain business application outputs while supporting users effectively. You'll become a subject matter expert through hands-on experience and contribute to critical application upgrades. With a culture that promotes continuous learning and development, this position offers a unique opportunity to grow your career in a supportive environment. Join a team dedicated to improving public services and making a real difference in the community.

Benefits

Enhanced Pension Scheme

Health Insurance

Life Assurance

Exclusive discounts through 'Perks at Work'

25 days annual leave

Qualifications

• Experience in developing and maintaining business application outputs.
• Ability to troubleshoot and resolve application issues effectively.

Responsibilities

• Assist in delivering application support services to users.
• Develop and implement application support processes and procedures.
• Manage customer queries and ensure applications function correctly.

Skills

SAP Crystal Reports

Microsoft SSRS

Oracle Database

SQL

Customer Service

Teamwork

Microsoft Windows

Microsoft 365

Job description

Title:Applications Analyst

Location:Bootle, Sefton

Division:Application Support Team

Reports to:Application Support Team Lead

Are you an experienced SAP Crystal Report and/or Microsoft SSRS writer looking to continue your career in local government?

Do you have a passion for developing and maintaining business application information outputs and providing effective application support service to users?

Do you want to have the opportunity to become a subject matter expert by on the job learning on assigned business application modules?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership:we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity:our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation:we bring together the right technologies and services to design solutions that work.

Passion:we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

The Applications Analyst is a vital role within Agilisys and this role will assist in the effective delivery of an application support service to users of Sefton Council’s business applications.

Specific duties

Depending on the project, you will need to be comfortable doing the following:

• Work with application users to agree the scope of new report requirements.
• Understand front end user/application business processes, back-end database tables, views and entity relationship diagrams to assist in the development of new reports.
• Play a lead role in supporting multiple application environment upgrades and new application implementations.
• Become a subject matter expert by on the job learning on assigned business application modules.
• Keep up to date with functional changes on business-critical application releases by subscribing to 3rd party supplier support portals, newsletters and release roadmaps.
• Develop, implement, maintain and improve application support processes and procedures.
• Assist in maintaining the service’s application portfolio.
• Actively receive and share expertise with team members, through mentoring, coaching and knowledge management.
• Ensure applications are functioning correctly.
• Manage customer liaison, pro-active feedback, and customer queries from service desk ticket creation to resolution within agreed SLAs.
• Advanced troubleshooting, analysing, diagnosing, and resolving issues.
• Cross-functional team-working and collaboration with third-line support/3rd party application suppliers, if necessary, for challenging issues to receive the attention they require.
• Maintain both assigned Council service desk calls and any related calls logged with 3rd party supplier service desks.
• Participate in an early/late service support cover rota within the application support team.
• Proactively cover/hand over application support activities, to maintain service continuity within agreed SLAs, during planned absences.
• Participate in any additional, out of hours support, including weekends as and when required.
• Responsible for any personal performance review training, objectives, SLA and KPI adherence.
• Deputise for the application support team lead, as and when required.

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. The role offers exposure to the right mix of challenges, within a culture that promotes continuous learning and development. Although advertised under the Agilisys, the application service, including this position, will be insourced back to Sefton Council from October 2025.

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

• Previous experience supporting Oracle and SQL database applications.
• Running SQL scripts.
• Experience in a customer service environment.
• Previous experience working in a collaborative application support team role.
• Able to work under own initiative to provide required fixes and solutions.
• Excellent team-working skills but also the ability to prioritise and work independently on allocated tasks.
• Working knowledge of Microsoft Windows.
• Working knowledge of Microsoft 365.

WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:
• Enhanced Pension Scheme

• Health Insurance

• Life Assurance

• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme

• 25 days annual leave (with the option to buy more)

PROCESS

Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role youhave applied for. You can ask us at any time to remove your CV from our database by emailing [e-mail] – but please note that this means we will no longer consider you for the role you have applied for.We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.

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