Application Support Team Leader

TN United Kingdom; Coventry; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as a team leader in a dynamic environment, where you'll manage a diverse group of Technical Analysts. This role demands strong leadership and ITIL knowledge while overseeing support systems in a 24x7x365 setting. You'll drive team performance, ensure compliance with standards, and maintain essential documentation. With a commitment to innovation, this established company offers opportunities for professional growth and a supportive work culture. If you're ready to make impactful decisions and foster team success, this is the perfect opportunity for you.

Benefits

23 days holiday, increasing to 27

Paid volunteering days

Company pension

Life assurance

Cycle to work scheme

Paid parental leave

Health & wellbeing benefits

Diversity and inclusion initiatives

Qualifications

• Experience in a 24x7x365 client-facing environment.
• Strong leadership and personnel management skills.

Responsibilities

• Managing a busy team of Technical Analysts.
• Ensuring team support meets defined standards and SLAs.

Skills

People Management

ITIL Practices

Microsoft Azure

SQL Server/Oracle

Networking

Tools

Remedy

Job description

Job Description

About the Role:

You will be responsible for leading a mid-sized team and will require in-depth knowledge of support systems in a 24x7x365 environment. You should be able to work under pressure, take initiative, and make tough decisions for business success. A good general knowledge of hardware, infrastructure, operating systems, ITIL support processes, and excellent people management skills are essential, along with a committed attitude and the ability to drive team performance.

What you’ll be doing:

1. Managing a busy team of Technical Analysts from Junior to Senior levels.
2. Ensuring team support meets defined standards and SLAs for incidents, requests, and problems.
3. Ensuring work is completed within agreed deadlines.
4. Maintaining up-to-date and fit-for-purpose support documentation.
5. Providing on-the-job training for team members across support disciplines.
6. Setting SMART objectives and measuring performance through the appraisal process.

What we’re looking for:

• Experience in a 24x7x365 client-facing environment.
• Management of Microsoft Azure applications.
• Experience with multi-terabyte SQL Server/Oracle environments.
• Networking experience within large organizational structures and relationship leveraging.
• Knowledge of ITIL practices.
• Experience with Remedy or similar ticketing systems.
• Working with third-party infrastructure and networking teams.
• Strong leadership and personnel management skills.
• Excellent organization, prioritization, and coordination skills.
• Ability to work independently and make justified decisions.

About Capita TSS

Capita Technology and Software Solutions (TSS) is a global shared service with 5,000 employees, delivering innovation and digital transformation for Capita’s stakeholders.

We design, build, and operate technical solutions to enable seamless public and customer services, supporting colleagues with resilient IT services and support.

As part of Capita, TSS is at the core of creating a technology-led organization. Join a network of 55,000 experienced professionals across sectors and countries, with ample opportunities for skill development and career growth. Our purpose is to create a better outcome for you.

What’s in it for you?

• A competitive salary
• 23 days’ holiday, increasing to 27, with the option to buy extra leave
• Paid days out volunteering for charity or causes of your choice
• Company pension, life assurance, cycle to work scheme, paid parental leave, and more
• Benefits tailored to your lifestyle, including discounts, health & wellbeing, travel, and technology
• Access to Employee Network Groups promoting diversity and inclusion

Next steps:

Click ‘Apply now’ to submit your application. We are committed to equal opportunity and inclusive recruitment. For accessible formats or support, contact Iqbal at 07784 237318 or via email. More about our commitment to diversity can be found on the Capita Careers website.

Location: Coventry, United Kingdom

Time Type: Full time

Contract Type: Permanent