Application Support Specialist

Scalian; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering consultancy is looking for an Application Support Specialist to provide L1.5/L2/L3 support for critical manufacturing systems in Bristol. This role involves troubleshooting, documentation, and user training, while ensuring high standards of ITIL compliance. Join a dynamic team to enhance operational performance in various sectors, including aerospace and industrial.

Qualifications

• Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment.
• Solid hands-on experience with Manufacturing Execution Systems (MES).
• Excellent communication skills to work closely with shop floor staff and IT teams.

Responsibilities

• Provide L1.5 / L2/L3 support for MES and shop floor applications.
• Develop and maintain comprehensive technical documentation.
• Conduct training sessions for end users on new releases and system updates.

Skills

Manufacturing IT support

Problem Solving

Analytical Skills

Communication

Education

Experience in manufacturing IT roles

Tools

Manufacturing Execution Systems (MES)

SIMATIC IT

Job description

Scalian Greater Bristol Area, United Kingdom

Application Support Specialist

Scalian Greater Bristol Area, United Kingdom

Direct message the job poster from Scalian

Information Security | GRC | CISA | CISM | PCI-DSS | COBIT | ITIL | SOx | NIST | ISO 27001 | ITGC | ERM | Breaking into White Hat from Grey Hat

Role Overview:

We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools, play a key role in testing and deploying new functionalities, and ensure end-user readiness through training and documentation.

Key Responsibilities:

• Provide L1.5 / L2/L3 support for MES and shop floor applications such as:
• SIMATIC IT
• MES AOS
• ANDON systems
• SGM Portal
• Others as required
• Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution.
• Develop and maintain comprehensive technical documentation, including:
• Knowledge base articles
• Knowledge transfer materials
• Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop floor IT systems.
• Conduct training sessions for end-users on new releases and system updates.
• Support pre-MIP feature testing and validation in test environments.
• Ensure adherence to ITIL standards and best practices in incident and change management.

Qualifications:

• Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment.
• Solid hands-on experience with Manufacturing Execution Systems (MES) like SIMATIC IT.
• Proficient in documenting technical processes and training end-users.
• Strong problem-solving and analytical skills.
• Excellent communication skills; ability to work closely with shop floor staff and IT teams.
• Ability to work in a fast-paced environment and manage multiple priorities.

Languages:

• French or Spanish (optional, but beneficial)

About us:

At Scalian, we are a leading multinational engineering consultancy company with 4,500 specialists with over 30 years of experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management).

Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and IT System Operations and Maintenance

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