Application Support Specialist

Flexera; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job description

Application Support Specialist page is loaded

Application Support Specialist

Apply locations Bracknell time type Full time posted on Posted 30+ Days Ago job requisition id 14936

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Flexera Software is seeking an Application Support Specialist with a love of problem-solving to join their Technical Support Department.

The Application Support Specialist within our troubleshooting team plays a pivotal role in delivering exceptional customer support to Flexera’s esteemed customer and partner base.

If you have had exposure to troubleshooting, academic or self-taught, and customer service experience then this role is the logical next step in your career.

Responsibilities:

• Create and update support cases/service requests
• Provide support assistance on specific Flexera Software products
• Provide assistance on medium to high level complexity support inquiries
• Provide timely responses and regular updates on support cases
• Collaborate with our Subject matter experts through swarming and other teams to investigate further
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Provide assistance to other team members
• Proactively keep management informed of critical customer issues/concerns
• Other related duties as assigned

Required Experience & Skills:

• Bachelors degree in a technical related field or equivalent work experience
• Experience with basic SQL queries and tables
• Experience providing technical support for Windows, Mac, Linux, and other UNIX operating systems and basic commands
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of team)
• Fluent in verbal and written English
• Ability to manage multiple tasks
• Enjoys problem solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house regardless of OS

Desired:

• Technical Support experience a plus
• Experience working in a SaaS environment
• Understanding of Flexera products
• Familiarity with developer software tools
• Network troubleshooting experience
• Good Windows administration skills
• Salesforce Experience

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [e-mail].