Application Support Officer (Planning Systems)

Guillaume Masson; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading company in IT system training and support is seeking an Application Support Officer for Planning Systems in London. This entry-level role involves providing application support and system administration, with responsibilities including troubleshooting, user account management, and participation in digital transformation projects. The ideal candidate will engage with stakeholders and contribute to system enhancements, in a hybrid working environment.

Qualifications

• Entry-level position with a focus on application support for planning systems.
• Experience with system administration and troubleshooting is beneficial.

Responsibilities

• Provide 1st and 2nd line support for planning applications.
• Administer and configure Uniform modules relevant to planning.
• Assist in digital transformation projects and stakeholder engagement.

Skills

Application Support

System Administration

Troubleshooting

Data Migration

Stakeholder Engagement

Job description

Application Support Officer (Planning Systems)

Join to apply for the Application Support Officer (Planning Systems) role at Guillaume Masson.

Application Support (IDOX) is required to join a Local Authority based in London with hybrid working. The day rate is £343, inside IR35.

Key Responsibilities

1. Application Support: Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues.
2. System Administration & Configuration: Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement). Manage user accounts, permissions, and roles in line with data protection policies. Maintain and develop workflows, templates, and reference data to support business efficiency. Support system upgrades, patching, and user acceptance testing (UAT).
3. Integration & Development: Assist with integration of Uniform with other corporate systems. Support data migration, cleansing, and transformation tasks. Contribute to the development of digital forms and online processes to improve customer service.
4. Project & Change Support: Participate in planning and delivery of digital transformation projects. Document system changes and business processes for knowledge sharing and audit purposes. Provide training and guidance to planning staff on new system features. Identify opportunities for digital improvements and support change management.
5. Stakeholder Engagement & Reporting: Engage with stakeholders and generate reports as needed.

Rates depend on experience and client requirements.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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