Application Support Officer

Brackenberry; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A Local Authority in City of Westminster is seeking an experienced Application Support Officer for a 2.5-month contract, likely to extend. The role involves providing technical support for various applications while enhancing service delivery with a focus on security and compliance.

Qualifications

• Experience in multi-disciplinary technical support within a customer-facing IT environment.
• Proven management of live support services with rapid incident response.
• Hands-on experience supporting enterprise applications.

Responsibilities

• Provide 2nd and 3rd line support across council systems.
• Maintain application systems including security and compliance.
• Collaborate with teams to ensure system performance.

Skills

Technical support

Service delivery

Compliance

Job description

We are working closely alongside a Local Authority inCity of Westminster to assist with the appointment of anApplication Support Officer, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £248.00 - £341.58 per day

Summary:

City of Westminster Council is looking for an experienced Application Support Officer to provide expert technical support across a broad digital portfolio. This role is pivotal to ensuring reliable, secure, and high-performing application services that support our residents, staff, and strategic ambitions. The successful candidate will be part of a dynamic Digital and Innovation team, contributing to smart city initiatives and championing service improvement through agile, user-centered delivery.

Responsibilities:

• Provide 2nd and 3rd line technical application support across a range of council systems and services.
• Support delivery of key digital, customer, and smart city initiatives aligned with user needs and council strategy.
• Maintain and update application systems including patching, housekeeping, and security.
• Ensure compliance with security standards, GDPR, and council IT policies.
• Collaborate with internal teams and third-party suppliers to ensure system performance and service continuity.
• Participate in Agile or Waterfall-based project teams to develop and enhance applications.

Requirements:

• Experience in a multi-disciplinary technical support team within a high-pressure, customer-facing IT environment.
• Proven ability to manage live support services, including rapid response to incidents and coordination of emergency fixes.
• Hands-on experience supporting a range of enterprise applications (full stack knowledge preferred).
• Familiarity with application lifecycle management, testing, and release procedures.
• Strong understanding of service delivery frameworks and end-user support operations.
• Understanding of security and compliance principles within IT service environments.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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