Application Support Officer

Cheshire West and Chester; Ellesmere Port; On-site; GBP 28,000 - 32,000; Full time

Job summary

A local government authority is seeking an Application Support Officer to ensure user-focused application support and maintain application reliability. The role involves troubleshooting technical issues, support for updates, and working with users to understand their business requirements. Ideal candidates should hold an NVQ Level 3 in ICT or possess equivalent experience. This is a grade 6 position offering a salary between £28,598 and £31,022.

Qualifications

• Must have NVQ Level 3 qualification in ICT or equivalent experience.
• Experience in supporting user-focused applications.
• Ability to troubleshoot technical issues.

Responsibilities

• Ensure technical integrity of the application environment.
• Support implementation of new functionality.
• Contribute to troubleshooting application issues.

Skills

Technical troubleshooting

Communication skills

Understanding of ITIL processes

Education

NVQ Level 3 in ICT or equivalent experience

Job description

Grade 6

£28,598 - £31,022(as of April 2025 pay band figures)

The Cheshire West and Chester Council's Digital, Data and Technology (DDAT)department has recently undergone a huge transformation and is looking for anApplication Support Officerto support effective, user focused applicationsupport and ensure applications are reliable and available for application owners andusers.

For more information on the Cheshire West and Chester Council'sDigital, Data and Technology department, please visit the DDAT recruitment site:

Digital Data and Technology External | CWC Recruitment

Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit 2 x experienced and motivatedApplication Support Analyststo support effective, user focused applicationsupport and ensure applications are reliable and available for application owners andusers. This is a grade 6 role,£28,598 - £31,022(as of April 2025 pay band figures).

Responsibilities include:

• Operate within agreed technical standards and ITIL procedures such that the technical integrity of the application environment is maintained effectively and to agreed standards.
• Develop and maintain interest and some understanding of the relevant technologies to ensure that routine technical issues are fully resolved.
• Operate within agreed application management processes, including operational liaison across the service, supporting the delivery of updates, upgrades, testing, and configuration management.
• Support the successful implementation of new functionality to ensure it is adopted by business users, applying new capability to business problems.
• Support and maintain the management of interfaces and integration of applications they support.
• Work with users to ensure business requirements are understood.
• Work as part of the team to represent the business providing an interface into DDaT services and third party around hardware and infrastructure issues impacting application performance
• Contribute to troubleshooting simple issues and working with colleagues to identify solutions and provide timely and responsive technical support to requests and issues identified by business areas

The ideal candidate will have anNVQ Level 3 qualification in ICT or equivalent experience and meet the essential criteria specified on the job profile.

For more detailed information on what the role involves and person specification requirements, please review the job profile.

By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.