Application Support Manager - SaaS / EdTech

hireful; England; Hybrid; GBP 55,000 - 58,000; Full time

Job summary

A leading software company is seeking an experienced Application Support Manager to lead a team of nine support analysts. You will oversee helpdesk systems, optimize processes for efficiency, and champion a customer-first culture. Ideal candidates thrive in fast-paced, SaaS environments with strong leadership skills. The role offers a competitive salary between £55k - £57.5k plus benefits including pension and healthcare.

Benefits

5% pension

25 days holiday

Private healthcare

Life assurance

Cinema tickets

Qualifications

• Experience leading software/application support teams, ideally in a SaaS environment.
• Thrives in fast-paced, customer-centric environments.

Responsibilities

• Lead a team of nine software/application support analysts to deliver exceptional customer experiences.
• Oversee helpdesk systems and ticket workflows to ensure timely, effective issue resolution.
• Champion a customer-first culture across the support function.

Skills

Leadership

Customer-centric focus

Process optimization

Job description

Overview

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You’ll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture.

Responsibilities

• Lead a team of nine software/application support analysts to deliver exceptional customer experiences.
• Oversee helpdesk systems and ticket workflows to ensure timely, effective issue resolution.
• optimise processes and workflows to improve efficiency and service quality.
• Champion a customer-first culture across the support function and cross-functionally.

Qualifications

• Experience leading software/application support teams, ideally in a SaaS environment.
• Thrives in fast-paced, customer-centric environments.

Role/Title Variants

Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager

Salary & Benefits

• Salary: circa £55k - £57.5k base salary + bonus and great benefits
• Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Location

Location: Milton Keynes Hybrid

Application

If you have previous experience leading Software / Application support teams, ideally in a SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level.