Application Support Manager / Leicester Hybrid

Oliver James Associates Ltd.; Leicester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Application Support Manager to lead a dedicated team focused on the support and improvement of critical applications. This role requires a hands-on professional with extensive SQL expertise and a knack for troubleshooting complex issues. You'll ensure application reliability and user satisfaction while collaborating with various stakeholders to enhance performance. If you have a passion for technology and a commitment to continuous improvement, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years in Application Support, with 2 years in a managerial role.
• Strong SQL skills for troubleshooting and data validation.

Responsibilities

• Lead the Application Support team in resolving incidents and service requests.
• Perform hands-on troubleshooting and root cause analysis using SQL.

Skills

SQL

Application Testing

Investigative Mindset

Incident Management

Leadership Skills

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

ServiceNow

JIRA

Job description

Application Support Manager - Leicester Hybrid

About the Role

We are seeking a highly skilled and motivated Application Support Manager to lead a dynamic team responsible for the support, maintenance, and continuous improvement of business-critical applications. This role demands a hands-on professional with deep expertise in SQL, application testing, and a keen investigative mindset to diagnose and resolve complex technical issues. You'll play a pivotal role in ensuring application reliability, performance, and user satisfaction.

Key Responsibilities:

• Lead and manage the Application Support team in resolving incidents, service requests, and change requests.
• Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution.
• Perform hands-on troubleshooting, root cause analysis, and issue resolution using SQL and system diagnostics tools.
• Design and execute test cases for application upgrades, patches, and new deployments, ensuring robust functionality.
• Collaborate with developers, QA, DevOps, and business stakeholders to ensure application stability and performance.
• Monitor application performance and proactively identify areas for improvement.
• Maintain and improve documentation for supported applications, processes, and troubleshooting guides.
• Drive continuous improvement in support processes, tools, and user experience.
• Ensure compliance with service level agreements (SLAs) and regulatory requirements.

Requirements:

• Proven experience (5+ years) in Application Support, with at least 2 years in a managerial or lead role.
• Strong hands-on experience with SQL for querying, troubleshooting, and data validation.
• Solid understanding of application testing methodologies, defect tracking, and release management.
• Demonstrated ability to investigate and resolve issues methodically and independently.
• Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA).
• Experience working in Agile or DevOps environments is a plus.
• Excellent communication and leadership skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Qualifications:

• Experience with enterprise systems such as ERP, CRM, or custom-built applications.
• Exposure to scripting languages or automation tools.
• Knowledge of cloud platforms (AWS, Azure) and integration technologies.

If this role sounds like your career move please click "APPLY" OR email [e-mail]