Application Support Manager - Energy Trading (Ref: ba808)

Referment; London; On-site; GBP 100,000 - 110,000; Full time

Job summary

A high-growth financial services firm seeks an Application Support Manager to lead a global front-line support team crucial to energy trading operations. The role involves incident management, team leadership, and collaboration with development teams to enhance system efficiency and uptime.

Qualifications

• Strong experience managing application support engineers in energy or commodities trading environments.
• Exceptional incident management and stakeholder handling skills.

Responsibilities

• Lead a global support function for trading activities.
• Handle high-priority incidents ensuring rapid resolution.
• Collaborate with dev and infra teams for system resilience.

Skills

Incident Management

Communication

Stakeholder Management

Job description

Application Support Manager - Energy Trading (Ref: 421e-)

Application Support Manager - Energy Trading (Ref: 421e-)

This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Referment is working with a high-growth, technology-led financial services firm that’s making serious waves in the energy trading space. We're on the hunt for an Application Support Manager to lead their global front-line support team — a critical role at the heart of their trading operations.

If you're passionate about delivering high-performance support in a fast-paced, regulated environment and have deep knowledge of energy or commodities trading systems, this is the opportunity for you.

Why This Role Stands Out

You'll be leading a 24/5 global support function that underpins front-to-back trading activity across energy, commodities, and financial markets.

The systems you’ll support are mission-critical: think real-time market data, order management, risk engines, and trading platforms.

This firm is scaling fast – you’ll be given real responsibility and the freedom to drive process improvements, implement automation, and shape best practice.

Key elements of the role include, but is not limited to the following duties:

Leading a team of front-line analysts supporting business-critical trading applications globally

Handling high-priority incidents (P1/P2), ensuring rapid resolution and clear business communication

Monitoring Jira queues, alerts, and input streams to drive service performance

Collaborating closely with dev and infra teams to enhance system resilience and availability

Identifying repeated issues and driving root-cause resolution with an eye on uptime and operational excellence

Experience in the following is essential to be considered for the role:

Strong experience managing application support engineers in energy or commodities trading environments

Solid understanding of energy markets, trading platforms, market data feeds, and risk systems

Exceptional incident management, communication, and stakeholder handling skills

Experience Working In Regulated Environments And Understanding Compliance Requirements

This is more than a support role, it’s a chance to own a function that keeps global energy markets moving. If you thrive in high-pressure environments, and love being close to the action in trading tech, we want to hear from you.

#Referment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Management

• Industries

  Financial Services, IT Services and IT Consulting, and Oil and Gas

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